Mary Peterson
Moreno Valley
Summary
Provide top-notch support while utilizing relevant education, experience and many skills that give the highest level of efficiency with accuracy in a courteous and professional manner.
Overview
30
30
years of professional experience
Work History
Client Care Coordinator
Home Instead dba Family First Ventures
Redlands
08.2022 - Current
- Participated in cross-functional projects aimed at enhancing overall client experience.
- Conducted regular follow-ups with customers to ensure their satisfaction with services.
- Provided top quality control and eliminated downtime to maximize revenue.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Maintained accurate client records and updated contact information in the company database.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collected deposits or payments and arranged for billing.
Life Care Manager
Care Partners At Home
Riverside
10.2021 - 08.2022
- Worked autonomously in a day to day environment that required regular scheduling, care coordination for all Personal Care Attendants and caregiver assignments, while showing a high degree of compassion, understanding, integrity and accountability
- In addition, displayed superb customer care service with consistency, as well as providing exceptional customer relationship care management services
Scheduling Coordinator
Care Partners At Home
Riverside
12.2021 - 10.2021
- Provided Customer care through careful coordination and scheduling for Personal Care Attendants and Caregivers while assessing complex cases in case management to ensure proper personnel for in-home companion care services
Client Care Coordinator
Right at Home
Temecula
01.2018 - 08.2019
- Accountable for in-home care assessments, and safety checks, while identifying qualified staff members for proper placements with clients
- Communicate sensitive client information to appropriate staff members, while holding the highest standards of HIPAA regulations
Office Administrator/Staffing Coordinator
Age Well Care Solutions
San Diego
06.2017 - 11.2017
- Responsible for the daily operations and HR compliances, including, recruiting, training, orientation, payroll, accounts payable/receivable, verification of employees and staffing
- Corresponded with clients and their families to ensure their needs were met with the utmost care and understanding
- Maintained and kept accurate records of clients in a timely manner, including all CEO/CM changes of staff and in the statuses of clients and caregivers
- Participated in regular staff meetings, which provided guidance and changes to staff as needed
- Maintained all confidentiality of clients in regards to HIPAA compliance and privacy laws
- Additionally entrusted with all incoming on-call phone correspondences during the weekends and holidays
Bilingual Staffing Coordinator
Cambria Home Care
Menifee
01.2017 - 06.2017
- Provided support and care for clients in the geriatric division and children's/adults with special needs division
- Communicated effectively with employees in staffing needs, client preferences as well as provided home care aides based on skill sets and availability
- Additionally, supported leadership in the daily operations including customer service and client issues and resolutions with the utmost confidentiality
Home Care Coordinator
Western Home Healthcare
San Diego
06.2012 - 01.2017
- Daily coordination of client and caregivers schedules, ensuring that every shift was staffed according to client needs
- Maintained and responsible for the quality assurances of clients records, caregivers, visits and performed in home assessments
- Responsible for the incoming calls from clients, their families and any prospective clients, while providing compliance in accordance with HIPAA regulations
- Conducted recruitment, interviews, screenings, and background checks for prospective employment of caregivers
- Processed and maintained accurate records for payroll, verified all accountable hours and time reporting
- Conducted yearly caregiver, CHHA and CNA In-services
Personalman
United States Navy
10.1994 - 08.1997
- Maintained Enlisted Service records, prepared and maintained personnel documentation, including transfers, incoming gained personnel, retirement/fleet reserve and all manners of separations
- Provided personnel with accurate information and counseling relating to Navy occupations, opportunities, general education, job training and requirements to aid in promotions of personnel and their rights, responsibilities and benefits
- Assisted enlisted personnel and their families during crisis or special hardships
- Provided travel claims and financial reports to the proper department
- Provided information regarding pay and entitlement information to individual Navy members
Education
Business Administration - concentration in HR
University of Phoenix
San Diego03.2025
General Education -
Montgomery High School
San Diego01.1991
Skills
- Autonomous work
- Teamwork
- Organizational skills
- Multi-tasking
- Team leadership
- Supervisory skills
- Office management
- Recruiting
- Training
- Interviewing
- Customer care
- Client assessments
- Care coordination
- Family concerns
- Resolutions
- Geriatric care
- Problem solving
- Analytical skills
- Administrative assistance
- Executive support
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Phone systems
- Record keeping
- Clear Care Software
Languages
- Spanish, Bilingual
- English, Bilingual
Timeline
Client Care Coordinator
Home Instead dba Family First Ventures
08.2022 - Current
Scheduling Coordinator
Care Partners At Home
12.2021 - 10.2021
Life Care Manager
Care Partners At Home
10.2021 - 08.2022
Client Care Coordinator
Right at Home
01.2018 - 08.2019
Office Administrator/Staffing Coordinator
Age Well Care Solutions
06.2017 - 11.2017
Bilingual Staffing Coordinator
Cambria Home Care
01.2017 - 06.2017
Home Care Coordinator
Western Home Healthcare
06.2012 - 01.2017
Personalman
United States Navy
10.1994 - 08.1997
Business Administration - concentration in HR
University of Phoenix
General Education -
Montgomery High School
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