Mary Paz
El Centro
Summary
Accomplished professional with a proven track record at New Border Tactical, excelling in customer service and embroidery specialization. Expert in conflict resolution and Microsoft Office Suite, I significantly enhanced customer loyalty and satisfaction. Skilled in transforming high-stress situations into positive outcomes, demonstrating exceptional critical thinking and problem-solving abilities.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
New Border Tactical
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Embroidery Specialist
New Border Tactical
11.2019 - Current
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Dealt directly with vendors to address any damaged or incorrect orders.
- Positioned hoops on fabric, trimmed unnecessary threats and folded and bagged items to prepare for delivery to customers.
- Performed quality assurance duties by reviewing embroidery orders for compliance with customer purchase orders and requests.
Education
Certificate - Phlebotomy Technician
Central Adult School
El Centro, CA12.2022
High School Diploma -
Central Union High School
El Centro, CA06.2010
Skills
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Conflict resolution
- Call center experience
- Computer proficiency
- Payment processing
- Customer satisfaction measurement
- Microsoft outlook
- Product knowledge
- Microsoft Office Suite
- Administrative support
- Staff training
- Filing
- Sales expertise
Timeline
Embroidery Specialist
New Border Tactical
11.2019 - Current
Customer Service Representative
New Border Tactical
Certificate - Phlebotomy Technician
Central Adult School
High School Diploma -
Central Union High School
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