Mary Patton
Adelanto
Summary
Dynamic and dedicated professional with a strong background in customer service and food service, honed at Crowne Plaza Hotel & Resorts. Proven ability to enhance guest experiences through exceptional teamwork and time management. Committed to maintaining high standards of efficiency and safety in fast-paced environments, ensuring memorable moments for all guests.
Professional hospitality expert with proven capability in managing high-volume events and ensuring guest satisfaction. Strong focus on teamwork and adaptability, consistently meeting dynamic service needs. Skilled in delivering exceptional service, handling guest requests, and maintaining polished and efficient dining experience. Reliable and results-driven, with knack for seamless coordination and attention to detail.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Banquet Server
Crowne Plaza Hotel & Resorts
06.2018 - 05.2023
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
Outbound Packer
Red Stag Fullfilment
03.2019 - 07.2021
- Assisted with inventory audits to ensure accurate stock levels and minimize discrepancies in the warehouse management system.
- Contributed positively to workplace culture through respectful communication and collaboration with coworkers from diverse backgrounds.
- Adapted to changes in production schedules and adjusted packing priorities accordingly, ensuring timely shipments of all orders.
- Maintained a clean and safe working environment by adhering to company safety guidelines and regulations.
Dietary Aide
Lynwood Healthcare
04.2015 - 04.2018
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Followed all food safety regulations while preparing meals for patients.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
Education
High School Diploma - Math, English
Austin East High
Knoxville, TNSkills
- Strong teamwork
- Time management
- Customer service
- Food service
Hr
1.0.4, Wages, salaries, tips before any deductions, Net receipts from non-farm or farm self-employment, Regular payments from social security, TANF, railroad retirement, unemployment compensation, strike benefits from union funds, workers compensation, veteran's payments, training stipends, alimony, child support, regular adoption assistance, and military family allotments or regular support from an absent family member or someone not living in the household, Private pensions, government employee pensions, and regular insurance or annuity payments, Net college or university scholarships, grants, fellowships or assistantships, Dividends and/or interest, Net rental income and net royalties, Periodic receipts from estates or trusts, Net gambling or lottery winnings, Black Lung benefits will be considered income except for the first $20 of each monthly benefit., I certify that the information above is correct. Falsifying and/or withholding income information is a federal offense and I can be convicted to a fine of $10,000 or imprisonment for no more than five years or both under the state of Tennessee Laws., 09/08/23
Certification
Knoxville Marriott Certificate of Completion, Service Excellence Training Granted: March 24, 2005.
Timeline
Outbound Packer
Red Stag Fullfilment
03.2019 - 07.2021
Banquet Server
Crowne Plaza Hotel & Resorts
06.2018 - 05.2023
Dietary Aide
Lynwood Healthcare
04.2015 - 04.2018
High School Diploma - Math, English
Austin East High
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