Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MARY OWOEYE

Regina,Saskatchewan

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

CLOUD 7 IT TECH
Regina, SK
03.2024 - Current
  • Managed difficult customer situations with professionalism and empathy
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Resolved product or service issues by clarifying customer complaints and offering appropriate solutions
  • Developed professional relationships with clients through consistent communication and collaboration
  • Developed positive relationships with customers through friendly interactions.
  • Consulted with customers to resolve service and billing issues.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.

Customer Service Representative

POLARIS BANK LIMITED
Lagos, Nigeria
05.2023 - 02.2024
  • Documented all calls information according to standard operating policies and procedures
  • Provided timely and accurate assistant to customers via phone, email or in person
  • Processed banking transactions with attention to detail and accuracy
  • Upheld bank policies and maintained confidentiality of customers information.

Customer Service Associate

SHOPRITE
Lagos, Nigeria
01.2022 - 07.2022
  • Handled exchanges, returns and refunds
  • Offered customers information about products, services, prices and special offers
  • Recommended potential products or services to management by collecting customer information and analyzing customer needs
  • Collaborated with team members to improve overall customer experience
  • Used company troubleshooting resolutions trees to evaluate technical problems and find appropriate solutions.

Virtual Customer Service Representative

LEVENTIS SUPERSTORE
Lagos, Nigeria
11.2020 - 03.2022
  • Answered customer questions about policies and procedures with friendly and knowledgeable approach
  • Investigated and resolved customer concerns related to order inquiries and delivery tracking
  • Maximized satisfaction by anticipating needs and consistently offering expert support
  • Ensured compliance with data privacy regulations during all customer interactions
  • Assisted in training new virtual customer service representatives on company policies, procedures, and best practices
  • Adapted quickly to changes in technology platforms used by company for virtual customer service tasks.

Education

High School Diploma -

AIS INTERNATIONAL
07-2017

Skills

  • Strong Communication skill
  • Microsoft Proficiency
  • Time Management
  • Exhibiting exceptional interpersonal skills
  • Technical Support
  • Multitasking
  • Call documentation skills
  • Verbal and written communication
  • Customer Support

Certification

  • MS 365 Certified
  • Standard First Aid ,CPR and AED

Timeline

Customer Service Representative

CLOUD 7 IT TECH
03.2024 - Current

Customer Service Representative

POLARIS BANK LIMITED
05.2023 - 02.2024

Customer Service Associate

SHOPRITE
01.2022 - 07.2022

Virtual Customer Service Representative

LEVENTIS SUPERSTORE
11.2020 - 03.2022

High School Diploma -

AIS INTERNATIONAL

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MARY OWOEYE