MARY OWOEYE
Regina,Saskatchewan
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
CLOUD 7 IT TECH
Regina, SK
03.2024 - Current
- Managed difficult customer situations with professionalism and empathy
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Resolved product or service issues by clarifying customer complaints and offering appropriate solutions
- Developed professional relationships with clients through consistent communication and collaboration
- Developed positive relationships with customers through friendly interactions.
- Consulted with customers to resolve service and billing issues.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
Customer Service Representative
POLARIS BANK LIMITED
Lagos, Nigeria
05.2023 - 02.2024
- Documented all calls information according to standard operating policies and procedures
- Provided timely and accurate assistant to customers via phone, email or in person
- Processed banking transactions with attention to detail and accuracy
- Upheld bank policies and maintained confidentiality of customers information.
Customer Service Associate
SHOPRITE
Lagos, Nigeria
01.2022 - 07.2022
- Handled exchanges, returns and refunds
- Offered customers information about products, services, prices and special offers
- Recommended potential products or services to management by collecting customer information and analyzing customer needs
- Collaborated with team members to improve overall customer experience
- Used company troubleshooting resolutions trees to evaluate technical problems and find appropriate solutions.
Virtual Customer Service Representative
LEVENTIS SUPERSTORE
Lagos, Nigeria
11.2020 - 03.2022
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Maximized satisfaction by anticipating needs and consistently offering expert support
- Ensured compliance with data privacy regulations during all customer interactions
- Assisted in training new virtual customer service representatives on company policies, procedures, and best practices
- Adapted quickly to changes in technology platforms used by company for virtual customer service tasks.
Education
High School Diploma -
AIS INTERNATIONAL
07-2017
Skills
- Strong Communication skill
- Microsoft Proficiency
- Time Management
- Exhibiting exceptional interpersonal skills
- Technical Support
- Multitasking
- Call documentation skills
- Verbal and written communication
- Customer Support
Certification
- MS 365 Certified
- Standard First Aid ,CPR and AED
Timeline
Customer Service Representative
CLOUD 7 IT TECH
03.2024 - Current
Customer Service Representative
POLARIS BANK LIMITED
05.2023 - 02.2024
Customer Service Associate
SHOPRITE
01.2022 - 07.2022
Virtual Customer Service Representative
LEVENTIS SUPERSTORE
11.2020 - 03.2022
High School Diploma -
AIS INTERNATIONAL
- MS 365 Certified
- Standard First Aid ,CPR and AED
Similar Profiles
AJAY KRISHNANAJAY KRISHNAN
SEO Executive at CLOUD 7 BRANDING STUDIO PVT LTDSEO Executive at CLOUD 7 BRANDING STUDIO PVT LTD
Mary OwoeyeMary Owoeye
Sales Representative at CLOUD 7 IT Services. INCSales Representative at CLOUD 7 IT Services. INC
Kwanda Blessing MdletsheKwanda Blessing Mdletshe
General Assistant, Runner, Bar Assistant at Cloud 7 LifestyleGeneral Assistant, Runner, Bar Assistant at Cloud 7 Lifestyle