Mary Okonkwo
Marketer/Student
Lagos ,Nigeria
Summary
Sales Associate with 4 years of experience increasing sales and customer loyalty through personalized service. Expert at learning customer needs, directing them to desirable merchandise, and upselling to meet sales targets. When answering requests and processing sales, I am committed to improving customer experiences through positivity and professionalism.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Retail Store Manager
Marelz LTD
Lagos , Logos
03.2020 - 08.2022
- Trained team members in successful strategies to meet operational and sales targets.
- Managed store organization, maintenance and purchasing functions.
- Created employee schedules to align coverage with forecasted demands.
- Submitted orders for new inventory.
- Resolved customer service issues promptly.
- Maintained customer satisfaction with quick and professional handling of product returns.
Client Relationship Manager
Marel Media LTD
Lagos , Lagos
11.2016 - 01.2020
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
- Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Worked with clients to address and respond to client and partnership management issues.
Administration Officer
Union Bank of Nigeria Plc
Lagos , Nigeria
01.2015 - 12.2016
- Prepared agendas and took notes at meetings to archive proceedings.
- Produced detailed reports to track trends and keep senior management informed.
- Standardized office structures and processes to promote collaboration and increased performance.
- Aided colleagues, managers and customers through regular communication and assistance.
- Created, prepared and delivered reports to various departments.
- Oversaw successful planning and execution of staff meetings, parties and events.
Customer Relationship Officer
Mobitel Nig. Limited
Lagos , Nigeria
04.2015 - 01.2016
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Created customer support strategies to increase customer retention.
- Made customers aware of current and new programs and services.
Marketing Intern
NYSC ( National Youth Service Corps)
Lagos , Nigeria
09.2013 - 09.2014
- Collaborated with team members to help expand marketing channels.
- Created proposals and organized pursuit documentation to support marketing staff.
- Performed market analysis and researched latest trends.
- Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
- Helped with planning and hosting of marketing events.
- Participated in brainstorming meetings to develop marketing collateral.
Education
Bachelor of Arts - History And International Relations
University of Nigeria Nsukka
Eungu State, Nigeria 09.2006 - 01.2011
Skills
Relationship building and management
undefinedCertification
Nigeria Institute of Management NIM (Nigeria)
Timeline
Retail Store Manager
Marelz LTD
03.2020 - 08.2022
Client Relationship Manager
Marel Media LTD
11.2016 - 01.2020
Customer Relationship Officer
Mobitel Nig. Limited
04.2015 - 01.2016
Administration Officer
Union Bank of Nigeria Plc
01.2015 - 12.2016
Marketing Intern
NYSC ( National Youth Service Corps)
09.2013 - 09.2014
Institution of Customer Relations Management ICRM (Nigeria)
06-2011
Nigeria Institute of Management NIM (Nigeria)
03-2011
AfriHub IT Institution ICT (Nigeria)
05-2010
Bachelor of Arts - History And International Relations
University of Nigeria Nsukka
09.2006 - 01.2011
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