MARY NJIBU

As a freelance high ticket sales representative, I convert and enroll business prospects to an air bnb business coaching program.

• Utilize Hubspot CRM to track and analyze customer data, enabling personalized outreach for improved enrollment and client satisfaction.
• Use a value first approach to distinguished between an active and a passive buyer.
• Collaborate with team members to satisfactory take a prospect through the complete sales funnel

• Used discretion to assess prioritize and collaborate with team members to offer best service to different clientel
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

• Used U-file software to file tax returns in an accurate and timely manner for newcomers to Kingston on call translator 2022 to present
• Proof read survey document to ensure it was grammatically correct in Swahili
• Providing one on one Interpreting services for Swahili speaking newcomers to Kingston

Key responsibility was member engagement and growth of Toastmasters International in Kingston and Area. This took the form of coordinating and executing a variety of events primarily through digital Marketing and collaborations

• Support 18 clubs leaders run their clubs in an effective manner. I chairing quarterly leaders meetings to understand members needs and feedback while offering support and communications from the District.
• Fostered collaborative partnerships with local organizations like the Nappanee Chamber of Commerce and other toastmasters club in and outside the region to increase member engagement and grow Toastmasters membership base in Area1.
• Organized and conducted virtual and in person educational workshop reaching up to 2500 participants for educational and networking purposes of the members.

Key responsibility was supporting 20 club members achieve their educational goals in the following ways:

• Spent one on one time getting to know member's goals, the value of their goals and the support needed to achieve the goals.
• I implemented, maintained and updated a performance tracking system of individual's progress against their goals and those of the club
• Implemented project management skills to develop a vision for the club speech contest to selecting a committee setting milestones and tracking project to completion.