Mary Moreira
Surfers Paradise / Toronto,ON
Summary
I have a creative, driven personality, with over 7 years of customer service. I am known for my exceptional attention to detail and positive customer interactions, committed to delivering outstanding service, and ensuring a happy day-to-day work environment.
Overview
8
8
years of professional experience
Work History
Senior Florist
FIORI Oakville
Oakville, Ontario
10.2021 - 11.2025
- Designed floral arrangements for various occasions and events.
- Maintained cleanliness and organization of the floral shop.
- Managed inventory of flowers, plants, and supplies effectively.
- Organized delivery schedules to ensure timely arrival of orders at specified destinations.
- Maintained records of daily orders, sales figures and inventory levels.
- Developed and implemented creative floral designs for weddings, funerals, corporate events, and special occasions.
- Trained new staff on proper techniques for arranging flowers and handling customer service issues.
- Processed new flower and greenery shipments
- Processed sales transactions via POS system and telephone orders.
Front Desk Hostess
Azarias
Toronto, Ontario
11.2022 - 04.2023
- Managed reservation system, coordinating seating to optimize guest flow.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted customers and escorted them to their tables.
- Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
- Stocked server areas with supplies before, during and after shifts.
Greenhouse Worker /Customer Service Cashier
Scarlett Gardens
Toronto, Ontario
08.2017 - 10.2021
- Assisted with planting, watering, and pruning tasks throughout the greenhouse.
- Maintained cleanliness of greenhouse equipment and work areas daily.
- Routinely pruned and trimmed plants to promote healthy growth and remove diseases.
- Delivered friendly service and one-on-one assistance to help customers find what they needed.
Education
High School Diploma -
Richview Collegiate Institute
Toronto, ONProfessional Floral Design -
Canadian Institute of Floral Design
Toronto, ONSkills
- Organization
- Team leadership
- Positive Attitude
- POS transaction processing
- Staff training
- Customer relationship management
Volunteer Experience
I have volunteered at Novas Ark charity based program for children and young adults of all abilities and disabilities. I worked one on one with children in sensory rooms or with therapy animals. Part of my time was spent taking care of countless animals and their enclosures to maintain a safe, clean environment for everyone. It was overall such a rewarding learning experience for me as well.
Timeline
Front Desk Hostess
Azarias
11.2022 - 04.2023
Senior Florist
FIORI Oakville
10.2021 - 11.2025
Greenhouse Worker /Customer Service Cashier
Scarlett Gardens
08.2017 - 10.2021
High School Diploma -
Richview Collegiate Institute
Professional Floral Design -
Canadian Institute of Floral Design