Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mary McGuire

Thompson,Manitoba

Summary

Proven leader in office and operations management, successful recruitment and onboarding in a fast paced environment in a challenging location with many diverse candidates. Skilled in staff management and office administration, with a talent for enhancing operational efficiency and employee performance. Demonstrates exceptional organizational and communication abilities, ensuring streamlined processes and high-quality customer service.

Overview

20
20
years of professional experience

Work History

Office Manager

Dr. Simon Haimanot
07.2021 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Operations Manager

PetSmart
01.2014 - 07.2014
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.

Administration Manager

Walmart Canada
09.2004 - 04.2013
  • Supervised a team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
  • Prepared comprehensive reports on departmental performance for senior management, enabling informed decision-making and strategic planning efforts.
  • Streamlined office processes by implementing efficient administrative systems, resulting in increased productivity and reduced operational costs.
  • Reduced employee turnover through employee development and other retention measures.
  • Interviewed, recruited and onboarded new staff for all positions
  • Trained employees in company and regulatory compliance requirements to promote conformance.
  • Created reports, presentations and other materials for executive staff.

Education

High School Diploma -

Arnprior District High School
Arnprior, ON

Leadership And Management

Walmart School of Learning
Calgary, AB

Excel

NAIT
Edmonton, AB

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Excellent multi-tasking ability
  • Clear oral/written communication
  • Document Management
  • Staff Management
  • Computer Skills
  • Operations Management
  • Hiring and Training
  • Onboarding and Orientation

Languages

English
Native or Bilingual

Timeline

Office Manager

Dr. Simon Haimanot
07.2021 - Current

Operations Manager

PetSmart
01.2014 - 07.2014

Administration Manager

Walmart Canada
09.2004 - 04.2013

High School Diploma -

Arnprior District High School

Leadership And Management

Walmart School of Learning

Excel

NAIT

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Mary McGuire