Mary May

Knowledge of CIBC products, policies, processes, procedures and Retail Banking tools, procedures and processes (account transactions, records management, maintaining records/accounts, etc.)
• Knowledge of internal CIBC systems and applications (COINS, GOW, Agent Support Tool, etc.)
• Clear and concise written and verbal communication skills to convey factual information
• Developed ability to work well under pressure and to multi-task
• Ability to adapt to a fast paced, results oriented team environment
• Basic knowledge of external developments (e.g. legislation and industry changes) sufficient to recognize issues pertaining to the job
• Compliance with all CIBC regulatory training and ensure these programs and policies are applied consistently across the business. The incumbent is personally responsible for compliance with all such regulatory and governance programs

• Customer Care Team Lead
• Book reservation, Customer Care
• Invoicing, Auditor, Fraud verification, insurance sales
• Resolving client escalations and complaints
• Customer service, able to work in fast pace environment
• Monitor and give orders to employee on a shift work
• Create employee work schedule

• Company Overview: Toronto, ON
• Answer inbound calls; place outbound calls to follow up with clients as required
• Respond to customer inquiries; resolve concerns and issues
• Data entry of call details and outcome
• Toronto, ON

• Company Overview: Toronto, ON
• Answer inbound calls; place outbound calls to follow up with clients as required
• Respond to customer inquiries; resolve concerns and issues
• Data entry of call details and outcome
• Toronto, ON

• Customer service
• Assisting client finding products
• Restocking products