Mary Martin
Oceanside,CA
Summary
Dynamic customer service rep with proven expertise in team management, customer engagement, and inventory control. Committed to fostering a collaborative environment that enhances customer satisfaction and operational efficiency.
Diligent restaurant manager with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
12
12
years of professional experience
Work History
Restaurant Manager
Maans Mediterranean Grill
Oceanside, CA
05.2014 - 12.2025
- Oversaw daily restaurant operations to ensure exceptional customer service and operational efficiency.
- Managed inventory control processes, reducing waste and optimizing stock levels.
- Trained and mentored staff on service standards and food safety regulations to enhance team performance.
- Developed and implemented marketing strategies to increase brand awareness and boost sales revenue.
- Collaborated with kitchen staff to streamline menu offerings based on seasonal ingredients and customer preferences.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Customer Service Representative
Walmart
Encinitas, CA
01.2019 - 05.2020
- Assisted customers with inquiries and product selections, enhancing overall shopping experience.
- Resolved customer complaints efficiently, promoting satisfaction and loyalty.
- Processed transactions accurately using point-of-sale systems, ensuring smooth checkout experiences.
- Maintained knowledge of store promotions and inventory to provide informed assistance to customers.
- Trained new employees on customer service protocols and operational procedures, fostering a collaborative environment.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed timely and effective replacement of damaged or missing products.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Housekeeping Room Attendant
Grand Pacific Palisades Resort & Hotel
Carlsbad, CA
02.2017 - 11.2018
- Cleaned and sanitized guest rooms, ensuring high standards of cleanliness and hygiene.
- Inspected rooms for maintenance issues, promptly reporting needs to management.
- Managed inventory of cleaning supplies, ensuring efficient stock levels are maintained.
- Assisted in training new staff on proper cleaning techniques and safety protocols.
- Coordinated with front desk to prioritize room readiness for arriving guests.
- Developed and maintained positive relationships with guests through attentive service and responsiveness to requests.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
Restaurant Server
Buffalo Wild Wings
Encinitas, CA
11.2017 - 03.2018
- Provided exceptional customer service in fast-paced dining environment.
- Trained and mentored new staff on menu knowledge and service standards.
- Oversaw daily operations to ensure smooth workflow and guest satisfaction.
- Collaborated with kitchen staff to expedite food preparation and delivery.
Education
Graduate Certificate - Medical Assistant
UEI College
San Marcos, CA02-2018
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Customer-oriented
- Food service background
- Full service restaurant background
- Money handling
- Quality assurance
- POS terminal operation
Languages
English
Full Professional
Timeline
Customer Service Representative
Walmart
01.2019 - 05.2020
Restaurant Server
Buffalo Wild Wings
11.2017 - 03.2018
Housekeeping Room Attendant
Grand Pacific Palisades Resort & Hotel
02.2017 - 11.2018
Restaurant Manager
Maans Mediterranean Grill
05.2014 - 12.2025
Graduate Certificate - Medical Assistant
UEI College