Mary Marsh
Sacramento
Summary
Dedicated professional with a strong work ethic and a commitment to team success. Proven ability in customer service, patient chart management, payment processing, and scheduling. Excellent communication skills enhance collaboration between patients and healthcare professionals. Highly organized and detail-oriented, with a focus on time management and multitasking.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Patient Service Representative
UC Davis Health
Sacramento
01.2023 - 07.2026
- Coordinated patient appointment scheduling and registration processes efficiently.
- Managed patient inquiries, delivering accurate information on available services.
- Maintained strict confidentiality of patient records in compliance with HIPAA guidelines.
- Handled insurance verification and resolved billing inquiries for patients promptly.
- Collaborated with multidisciplinary teams to enhance patient experience initiatives.
- Answered incoming calls professionally, ensuring effective communication.
- Inputted patient demographic data into electronic health record systems accurately.
- Maintained an organized reception area while adhering to HIPAA regulations.
Deli Clerk
Walmart
Sacramento
09.2022 - 12.2022
- Operated slicing machines and scales to ensure accurate portioning of deli items.
- Prepared deli meats and cheeses according to customer specifications, ensuring quality standards.
- Maintained cleanliness and organization of deli counter, equipment, and work areas.
- Provided excellent customer service by assisting customers with product selection.
- Collaborated with team members to promote efficient workflow during peak hours.
- Trained new employees on food safety protocols and customer service techniques.
- Assisted in inventory management by tracking product levels and expiration dates.
- Followed safety guidelines to maintain a safe work environment for all staff.
Customer Service Representative
Alternative Baking Company
Sacramento
04.2021 - 07.2022
- Managed accounts payable and receivable to maintain accurate financial records.
- Executed bookkeeping tasks to ensure precise financial tracking.
- Assisted on production line to meet daily operational demands.
- Packaged items securely for shipping to prevent damage during transit.
- Operated forklift to transport heavy pallets efficiently across the warehouse.
- Monitored inventory levels and shipping processes for timely customer deliveries.
Medical Support Assistant
Department of Veterans affairs
Sacramento
04.2008 - 01.2019
- Ensured patient readiness by processing accurate information prior to appointments, resulting in timely lab and procedure completion.
- Optimized clinic efficiency through effective scheduling of physicians' calendars, coordinating vacations, sick days, and training seminars.
- Enhanced veterans' access to care by organizing transportation for appointments.
- Supported clinical operations and patient safety by performing vital signs, EKGs, and procedures within scope.
- Received multiple awards and commendation cards from staff and patients for exceptional service in coordinating specialty and primary care clinics.
- Managed patient scheduling and appointment coordination for veterans' medical services efficiently.
- Assisted healthcare providers with patient intake and documentation processes to streamline operations.
- Maintained accurate medical records in compliance with federal regulations.
Medical Assistant
Mercy Medical Group, now Dignity Health
Folsom
02.2002 - 03.2008
- Ensured readiness for patient care and small surgeries by stocking and maintaining treatment rooms and equipment
- Improved workflow and patient experience by prepping rooms and assisting physicians for procedures
- Supported accurate diagnosis and treatment by confirming patient information, collecting vitals, medication lists, and allergies
- Increased patient participation in immunization programs by coordinating flu shot clinics and scheduling times and dates
- Ensured accurate records and timely follow-up for patient care by coding and processing in-office lab procedures
Education
Medical Assistant Certificate - Clinical and Administrative medical assisting
California College of Technology
Sacramento, CA01-2002
Upper secondary education -
Skills
- Calendar management
- Patient scheduling systems
- Immunization clinic coordination
- Patient transportation coordination
- Variance analysis reporting
- Microsoft Excel
- Team leadership
- Medical coding
- Multitasking
- Medical supply management
- Sterilization procedures
- Insurance verification
- EKG administration
- Budget reports
- Organizational skills
- Electronic health records (EHR)
Certification
- Driver's License
- Medical Assistant Certificate
Timeline
Patient Service Representative
UC Davis Health
01.2023 - 07.2026
Deli Clerk
Walmart
09.2022 - 12.2022
Customer Service Representative
Alternative Baking Company
04.2021 - 07.2022
Medical Support Assistant
Department of Veterans affairs
04.2008 - 01.2019
Medical Assistant
Mercy Medical Group, now Dignity Health
02.2002 - 03.2008
Medical Assistant Certificate - Clinical and Administrative medical assisting
California College of Technology