Mary Margaret Hull
Willowbrook,Canada
Summary
With over 20 years of experience in high-level support roles, I am an energetic and dedicated customer service representative. I pride myself on being organized and professional, always striving to deliver high-quality results with minimal supervision. My commitment to excellence is evident in my ability to prioritize and complete multiple tasks simultaneously. As an experienced bar manager, I possess strong leadership and relationship building skills. I have demonstrated proficiency in handling various communication channels such as telephone, email, fax, and front-desk reception within a fast-paced environment. When it comes to customer service, I excel at identifying needs, quickly gaining trust, approaching complex situations, and resolving problems to maximize efficiency.
Overview
15
15
years of professional experience
Work History
Service Writer
Rocky Mountain Equipment
03.2022 - Current
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
- Established a welcoming and professional environment in the service area, creating positive first impressions for customers upon arrival.
- Responded proactively and positively to rapid change.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Trained new personnel regarding company operations, policies and services.
Sales Specialist Advisor
Yellow Pages Digital & Media Solutions
09.2021 - 05.2022
- The role of a sales specialist advisor is to help small to medium businesses with their digital marketing strategy
- You understand everything about your client's activities and objectives, and you will then recommend the most appropriate solutions, for example:
- A new website
- A presence online (Yellow page directory)
- Google advertising ads
- A presence on Facebook and/or Instagram
- Photos and/or videos
- You can also sell a presence in the most famous printed phone book (yes, they are still printed and widely used in many regions!)
Client Advisor
Royal Bank Of Canada, RBC
03.2021 - 09.2021
- Informed and suggested new banking products to customers
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
- Identified sales opportunities and referred customers to branch partners in financial services
- Actively listened to customers' requests, confirming full understanding before addressing concerns
Service Representative
Sasktel
12.2017 - 03.2019
- Escalated complex issues and set up appointments for further service
- Leveraged opportunities to upsell company products and services while providing information and discussing options with customers
- Resolved customer concerns with friendly and knowledgeable service
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
- Worked as a team member performing cashier duties, product assistance and cleaning
- Guaranteed positive customer experiences and resolved all customer complaints
Service Advisor
Langenburg Motors LTD
05.2017 - 10.2017
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Developed highly empathetic client relationships
- Managed quality communication, customer support and product representation for each client
- Attended local, regional and national trade shows for product development training as defined by territory needs
- Completed In Ford training, excelled in three exams
- Act as a liaison between the technicians and the client
Customer Service Representative
Belron Canada - Speedy Glass
06.2015 - 11.2016
- Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency
- Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes
- Maintained up-to-date knowledge of store policies regarding payments, insurance companies, and belron protocol
- Developed highly empathetic client relationships and earned reputation for exceeding sales goals
- Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax
- Guaranteed positive customer experiences and resolved all customer complaints
- Trained the manager and assistant manager about the daily duties and accounts within the company
- Worked with the AS400 system, ordered all parts, composed and voiced the speedy glass radio commercials
Bar Manager
Royal Canadian Legion
10.2009 - 02.2014
- Strictly aided by all liquor regulations, particularly in regard to intoxicated persons and minors
- As well as complied to the private club act
- Effectively handled customer complaints and special requests
- Provided prompt, efficient, friendly, and quality service at all times
- Accurately balanced cash register, vlt's and nevada's at all times
- Maintained stock levels to prevent shortages of critical items
- Accurately and quickly calculated checks and made change
- Took prompt corrective action whenever necessary to maintain the satisfaction and safety of all patrons and staff
- Maintained a positive working relationship with fellow staff and management
- Promoted positive customer and associate relations through courtesy, service and professional appearance
Education
Land And Water Mt -
Assiniboine Community College
Brandon, MB2006
Skills
- Customer service mind set
- Administrative support
- Computer proficiency
- Multi-tasking
- Exceptional verbal/written communication
- Strong problem solving
- Collaborative team player
- Self-directed
- Business administration
- Cash handling
- Conflict resolution
- Customer service
- Databases
- Fax
- Insurance
- Marketing and communications
- Strong organizational skills
- Radio advertising
- Cold Calling
- Upselling
- Negotiation
Languages
Timeline
Service Writer
Rocky Mountain Equipment
03.2022 - Current
Sales Specialist Advisor
Yellow Pages Digital & Media Solutions
09.2021 - 05.2022
Client Advisor
Royal Bank Of Canada, RBC
03.2021 - 09.2021
Service Representative
Sasktel
12.2017 - 03.2019
Service Advisor
Langenburg Motors LTD
05.2017 - 10.2017
Customer Service Representative
Belron Canada - Speedy Glass
06.2015 - 11.2016
Bar Manager
Royal Canadian Legion
10.2009 - 02.2014
Land And Water Mt -
Assiniboine Community College
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