Mary Maloney
Mount Pearl,NL
Summary
Dynamic professional with a proven track record at TD Bank, excelling in leadership and conflict resolution. Recognized for enhancing customer satisfaction and fostering team collaboration. Adept at maintaining confidentiality and ensuring data accuracy, I thrive in high-pressure environments while driving performance and achieving organizational goals.
Overview
2015
2015
years of professional experience
Work History
Debt Administrator
Jane’s Noseworthy
2012 - 09.2014
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Manager
TD Bank
11.2007 - 04.2014
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Customer Service Representative
Newfoundland and Labrador Credit Union
08.2000 - 10.2007
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
No Degree - Mutual Funds
University of Athapaskan
St. Albert, ABBusiness Administration
Trade School
Gander, NL06.1982
Skills
- Client service excellence
- Data entry accuracy
- Detail-oriented approach
- Administrative support and office management
- Effective decision-making
- Leadership and team building
- Approachable personality traits
- Confidentiality in data handling
- Collaborative teamwork skills
- Supervisory staff management
- Conflict resolution expertise
- Prioritization and work planning
- Efficient time management
- Development of professional relationships
- Goal-setting frameworks
- Onboarding for new employees
Languages
English
Elementary
Timeline
Manager
TD Bank
11.2007 - 04.2014
Customer Service Representative
Newfoundland and Labrador Credit Union
08.2000 - 10.2007
Debt Administrator
Jane’s Noseworthy
2012 - 09.2014
No Degree - Mutual Funds
University of Athapaskan
Business Administration
Trade School
Similar Profiles
Randy BickfordRandy Bickford
Dick's Fish & Chips at Alan NoseworthyDick's Fish & Chips at Alan Noseworthy
JANSI KRISHNANJANSI KRISHNAN
Director of Business Development and Operations at Jane’s Global Destination Management FZ LLCDirector of Business Development and Operations at Jane’s Global Destination Management FZ LLC
April ReidApril Reid
Manager at Mary Jane’s House of GlassManager at Mary Jane’s House of Glass
Jasvinder KaurJasvinder Kaur
Grocery Department Manager at WalmartGrocery Department Manager at Walmart
Kimberly NormanKimberly Norman
Senior Administrative Assistant at MNP LLPSenior Administrative Assistant at MNP LLP