Ashley Livingston
Keswick,ON
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
27
27
years of professional experience
Work History
Customer Support Officer
Seneca College
01.2008 - Current
- Manage front counter operations, including oversight of part-time staff and work-study students, ensuring a seamless customer experience
- Prepare contracts, timesheets, and schedules for all work-study students and part-time staff, facilitating smooth payroll operations
- Process applications for the Work-Study Program, communicate approval status to department managers, and maintain accurate records in the access database
- Develop and maintain detailed spreadsheets and journal vouchers to ensure accurate reimbursement of departmental accounts
- Oversee the Ontario Special Bursary Program, preparing weekly spreadsheets and cheque requests, and providing regular updates to managers via fax and email
- Manage file boxing and storage processes for the Ministry, including preparing records pickup requests and transfer lists
- Maintain inventory and order supplies for the Financial Aid Office to support uninterrupted operations.
Financial Aid Assistant
Seneca College
01.2000 - 01.2008
- Responded to inquiries regarding government, private, and college-funded financial assistance programs via telephone and in-person communication
- Assisted students with completing applications for financial assistance, including federal and provincial loans, bursaries, and scholarships
- Resolved issues related to unique applicant circumstances and identified cases requiring referral to a Financial Aid Officer
- Managed applicant files, ensuring timely submission of required documentation and maintaining organized records.
Secretary to the Dean
Sheridan College
01.1999 - 01.2000
- Provided comprehensive administrative support to the Dean of the School of Science and Technology, managing the Dean's calendar and coordinating travel arrangements
- Organized materials for internal and external committee meetings, ensuring thorough preparation and communication
- Responded to inquiries on various issues related to the Dean’s office, maintaining in-depth knowledge of college policies and procedures.
Clerical Assistant
Sheridan College
01.1998 - 01.1999
- Supported the Office of the Registrar, managing responsibilities such as call center operations, continuing education registration, student information system (SIS) management, and fee payments
- Assisted with the planning and execution of convocation ceremonies, ensuring successful events.
Education
Diploma Program in Agriculture -
University of Guelph
12.1998
Ontario Secondary School Graduation Diploma -
Mayfield Secondary School
01.1998
Skills
- Demonstrated commitment to exceptional client and customer service
- Ability to work independently or as an effective team member
- Excellent communication skills, diplomacy, and professionalism
- Completed Project Management Tools and Techniques course
- Technical Proficiencies: Email, Calendaring, and Web Searching, Student Information System (ARIES), Microsoft Word, Excel, and Access
- Complaint Handling
- Complaint resolution
- Front-end supervision
- Problem-solving abilities
- Attention to Detail
- Multitasking Abilities
Accomplishments
- Brampton Fair Ambassador (1997-98)
- Brampton Kiwanis Award Recipient (1991-96) - 4H Junior & Senior Calf Club
- Active Member of Ontario 4H and Junior Farmers Associations
- Team Member of the Scotia Bank Hays Classic - Royal Winter Fair
- Recipient of The Sarah McKay Citizenship Award - St. Mildred’s-Lightbourn School, Oakville
Timeline
Customer Support Officer
Seneca College
01.2008 - Current
Financial Aid Assistant
Seneca College
01.2000 - 01.2008
Secretary to the Dean
Sheridan College
01.1999 - 01.2000
Clerical Assistant
Sheridan College
01.1998 - 01.1999
Diploma Program in Agriculture -
University of Guelph
Ontario Secondary School Graduation Diploma -
Mayfield Secondary School
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