Summary
Work History
Education
Skills
Interests
Timeline
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Mary-Lou Cameron

Sault Ste. Marie,ON

Summary

Versatile and detail-oriented individual with exceptional communication skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Passionate about creating compelling content and dynamic stories that inspire readers. Brings positive attitude and commitment to continuous learning and growth. Ready to tackle new challenges with dedication and enthusiasm.

Work History

Author

N/a
01.2024 - 01.2025
  • Built a loyal following through engaging author-reader interactions
  • Developed captivating storylines and characters, resulting in positive reader feedback.
  • Enhanced manuscript quality through meticulous editing, proofreading, and revising for clarity and readability.
  • Conducted extensive research to enrich the authenticity and depth of written works, providing a more immersive experience for readers.
  • Expanded readership by tailoring content to target demographics and employing engaging writing techniques.
  • Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
  • Overcame writer''s block with creative problem-solving techniques that led to breakthroughs in plot development or character creation.
  • Gathered inspiration from personal experiences or current events to create relatable and thought-provoking content.

Customer Service Representative

Cross Country Automotive Services
10.2003 - 08.2010
  • Provided roadside assistance for General Motors customers
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Participated in training programs to enhance product knowledge and customer service skills.

Customer Service Representative

Electronic Data Systems, EDS
10.2001 - 10.2003
  • Provided roadside assistance for the major automotive companies as well as various insurance companies.
  • Enhanced customer satisfaction by promptly addressing concerns.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Exhibited high energy and professionalism when dealing with clients and service providers.

Child Care Provider

Child Care Algoma
09.1994 - 09.2001
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
  • Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
  • Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
  • Provided emotional support and guidance to children during difficult times.
  • Developed age-appropriate activities and crafts to engage children.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.

Instructor

Ontario Business College
04.1993 - 06.1993
  • Taught 3 month course in Industrial Security
  • Enhanced learning environment by inviting guest speakers from the Law Enforcement and Security fields to offer employment advice
  • Tested and evaluated students on materials presented in class


  • .Once class was completed, volunteered my time assistimg a student with a learning disability to enable him to pass other classes

Education

Bachelor of Science - Criminal Justice

Lake Superior State University
Sault Ste Marie, Michigan
05-1981

Associate of Science - Law Enforcement

Lake Superior State University
Sault Ste Marie, Michigan
05-1980

Skills

  • Creative writing
  • Character development
  • Genre knowledge
  • Originality
  • Dialogue creation
  • Plot structuring
  • Proofreading
  • Target audience awareness
  • Strong vocabulary
  • Reader engagement
  • Strong research skills
  • Excellent grammar

Interests

  • Avid Reader
  • Gardening
  • Video Gaming
  • Camping
  • Interior Decorating
  • Genealogy
  • Personal Development and Self-Improvement
  • Creative Writing

Timeline

Author

N/a
01.2024 - 01.2025

Customer Service Representative

Cross Country Automotive Services
10.2003 - 08.2010

Customer Service Representative

Electronic Data Systems, EDS
10.2001 - 10.2003

Child Care Provider

Child Care Algoma
09.1994 - 09.2001

Instructor

Ontario Business College
04.1993 - 06.1993

Bachelor of Science - Criminal Justice

Lake Superior State University

Associate of Science - Law Enforcement

Lake Superior State University

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Mary-Lou Cameron