Hi, I’m
Mary Lee Knox-Bauer
17 Westgate Drive, Guelph,ON
Summary
I have a lot of experience working with a diversified population and individuals for whom English is their second language. I feel confident and at ease in social settings and work environments. I learn very quickly, enjoy new challenges and have attained a lot of practical and professional experience, from working first hand with the public and taking part in many training opportunities in Customer/Client relations. I thrive best when I am working with the public to help them to achieve their goals.
Overview
24
years of professional experience
Work History
University of Guelph
University Academic Information Advisor
01.2018 - 12.2019
Job overview
- Greeted and directed visitors, staff and students, answered phones and directed calls
- Replied to emails and monitored web-based live-chat application
- Ensured required forms/materials were available for students at Registrarial Services
- Guided Students, staff and public through necessary steps and processes for adding courses, dropping courses, adding Minors, Majors and making Program changes
Kings/UWO University College
Peer Mentor
01.2016 - 12.2016
Job overview
- Provided support and guidance to first-year International students. (English as their second language)
- Referred students to the appropriate and available resources
- Monitored and reported their academic progress
Habitat For Humanity Huron County
Build Site Liason
03.2008 - 10.2008
Job overview
- Recruited and co-ordinated Volunteers
- Organized and picked up food and refreshments for lunch and rest breaks
- Provided support to ensure tasks were completed within a strict time-line
- Maintained the work-site to ensure tasks were completed in a safe manner
Huron County Victim Services
Services Worker
01.2007 - 01.2009
Job overview
- Assisted Clients by providing short-term emotional support and referred them to the appropriate community resources
Dr. Ronald Berry
Office Administrator (Externship)
01.1996 - 02.1996
Job overview
- Answered calls and performed records management and office administration duties
- Assisted with various medical examinations and front desk reception, greeting patients
Education
The University Of GuelphGuelph, ON
Bachelor of Arts from Psychology, Minor: Anthropology And Culture
12.2019
Southwestern Medix Business CollageLondon, ON
Diploma from Medical Office Assistant
04.1996
Skills
- Academic support
- Customer needs assessment
- Recordkeeping and reporting
- Strong verbal communication
- Confidentiality
- Data entry
- Client rapport
- Data-driven decision making
- Individual and family support
- Goal development
- Performance monitoring
Timeline
University Academic Information Advisor
University of Guelph
01.2018 - 12.2019
Peer Mentor
Kings/UWO University College
01.2016 - 12.2016
Build Site Liason
Habitat For Humanity Huron County
03.2008 - 10.2008
Services Worker
Huron County Victim Services
01.2007 - 01.2009
Office Administrator (Externship)
Dr. Ronald Berry
01.1996 - 02.1996
The University Of Guelph
Bachelor of Arts from Psychology, Minor: Anthropology And Culture
Southwestern Medix Business Collage
Diploma from Medical Office Assistant
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