DAVID NGUYEN
Campbell
Summary
I'm a professional self-driven, motivated, and highly skilled in customer service and sales, with valuable managerial experience, adept at managing in fast-paced environments. Possess strong communication and interpersonal skills, ensuring customer satisfaction, and efficient time management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the businesses reputation for excellence in service and quality results. Demonstrated adaptability and problem-solving capabilities in diverse settings consistently and acknowledged for maintaining superior service standards while exceeding sales goals.
Overview
7
7
years of professional experience
Work History
SERVER
WILLARD HICKS
CAMPBELL
09.2023 - Current
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Monitored dining room for cleanliness and proper set-up at all times.
- Took orders from customers accurately and in a timely manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Prepared checks, itemizing total meal costs and taxes.
CARPET CLEANING TECHNICIAN
GREEN CARPET CLEANING LLC
SAN JOSE
01.2020 - 08.2023
- Explained cleaning process to residential customers upon arrival at home and selling recommended services while answering questions.
- Inspected carpets and upholstery before beginning and pinpointed specific cleaning needs and processes to apply.
- Submitted and explained verbal and written estimates of cleaning services costs in advance.
- Expanded cleaning services for tile and grout, and natural stone floors, upon customer advance request.
- Performed pre-cleaning inspections of customer premises to determine type of carpet or upholstery fabric that needs to be cleaned.
- Cleaned carpets using a steam extraction method, along with shampooing, and protective cleaning techniques and processes.
- Removed dust mites, allergens, mold spores, pet dander, pollen, bacteria, and other contaminants from carpets through steam cleaning process.
- Applied protective treatments such as deodorizers and stain-resistant coatings.
- Kept records of services performed including types of services provided, dates serviced.
- Completed cleaning projects per day, with excellent survey ratings and multiple repeat customers.
- Confirmed customer satisfaction with cleaning and overall service before leaving home or business.
- Completed routine maintenance checks, notifying management of needed repairs.
- Followed safety processes for all manual and electric cleaning equipment.
FINANCE MANAGER
MINI OF STEVENS CREEK AUTONATION
SAN JOSE
01.2018 - 11.2019
- Monitored cash flow to ensure sufficient liquidity.
- Advised executive leadership on capital allocation decisions based on market conditions.
- Collaborated with external auditors to ensure compliance with applicable laws and regulations.
- Maintained accounts payable and receivable records ensuring timely payments are made.
- Negotiated contracts with vendors in order to obtain competitive pricing structures.
- Developed forecasting models utilizing historical data trends to predict future revenues and expenses.
- Conducted risk management assessments and created strategies to minimize potential risks.
- Analyzed complex financial data and generated meaningful reports for senior management.
- Established relationships with banking partners to secure favorable terms on financing arrangements.
- Developed and managed financial plans for a variety of investments.
- Managed payroll processing activities for multiple entities including tax filings.
- Evaluated existing processes within the finance department and identified areas for improvement.
- Created monthly performance metrics that tracked key performance indicators.
- Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.
- Analyzed sales activity to identify and correct cost errors or price discrepancies.
- Led financial reporting processes, ensuring compliance with accounting standards and regulations.
- Managed investment portfolios, assessing risk and return to make informed decisions.
- Evaluated and managed financial risks, implementing strategies to mitigate adverse impacts on the organization.
- Promoted finance products to customers and sales force to increase penetration.
- Managed relationships with investors, providing updates and addressing inquiries to maintain confidence.
- Prepared and analyzed financial statements to inform executive decision-making.
- Ensured accurate and timely compliance with tax filing requirements and other regulatory obligations.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
Education
GED -
SILICON VALLEY ADULT EDUCATION
SAN JOSE, CA 09-2013
Skills
- Communication skills
- Active listening
- Relationship building
- Product knowledge
- Sales techniques
- Negotiation skills
- Closing techniques
- Customer service
Timeline
SERVER
WILLARD HICKS
09.2023 - Current
CARPET CLEANING TECHNICIAN
GREEN CARPET CLEANING LLC
01.2020 - 08.2023
FINANCE MANAGER
MINI OF STEVENS CREEK AUTONATION
01.2018 - 11.2019
GED -
SILICON VALLEY ADULT EDUCATION