Mary Lavers
Summary
Friendly and flexible candidate with solid research, education and customer service background. Brings top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Respect for diverse values and cultures. Remains calm and poised in all types of situations.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Telehealth Associate Vaccine Scheduler
Emergency Medical Care (EMC)
11.2021 - 08.2023
- Answered inbound calls from the public regarding Covid-19 vaccines and test results; scheduled vaccine and flu shot appointments; accessed medical records; recorded medical and demographic information; provided assistance to the public as needed, particularly elderly and vulnerable population.
Childcare Provider
At home
05.2016 - 03.2020
- Provided full-time childcare in my home for a number of children; meal planning; light bookkeeping.
Early Childhood Educator
Various Agencies/Companies
10.2001 - 07.2009
- Worked as an Early Childhood Educator at several daycares from 2001-2009, in both the Halifax-Dartmouth area and in Ottawa.
Sales Associate
Bentley Group
01.2006 - 07.2008
- Worked part-time as a Sales Associate at Bentley Rideau Centre, as well as occasional shifts at various other Ottawa area locations, and also at a number of Halifax locations.
Public Relations Officer (term position)
Lions Gateway Club
09.2006 - 09.2007
- Launched a special community fundraising project for Lions Club Canada
- Responsibilities included networking with Lions Clubs throughout the country, presenting information packets to clubs, schools, businesses and community groups, writing press releases and related articles, and creating a database for future use.
Inbound Customer Service Representative
Convergys
06.2000 - 09.2001
- Inbound Customer Care for a major cell phone company, including some trouble shooting and billing inquiries
Children's Counsellor
Tearmann House
01.1999 - 05.2000
- Responsible for the children's program at a shelter for abused women and children
- This included intake assessment, safety planning, and daily group activities for children and teens.
Education
ECE (equivalency) - Human Growth & Development
Institute For Human Services Education
Truro, NS05.2004
Bachelor's Degree (B.A.) in Religious Studies & Women's Studies -
McGill University
Montréal, QC12.1998
Skills
- Computer Skills
- Customer Service
- Filing and data archiving
- Lesson Planning
- Special needs education
- Child Development
- Documentation And Reporting
- Teamwork and Collaboration
- Creative Writing
- Strong research skills
- Public speaking abilities
Certification
- Early Childhood Education (equivalent)
NS Dept. of Community Services, 2003
- CPR/First Aid
St. John's Ambulance (out of date, can update)
Alison (current, online certificate)
- Administrative Support
Alison (online course), 2024
Literary & Performance Experience
Have performed spoken word poetry on stages throughout Canada, as well as CBC Radio;
Represented Nova Scotia in national festival;
Have organized and led numerous writing classes and events.
Languages
French
Limited Working
ASL (very basic, used mainly with small children)
Elementary
Pronouns
she/her
Timeline
Telehealth Associate Vaccine Scheduler
Emergency Medical Care (EMC)
11.2021 - 08.2023
Childcare Provider
At home
05.2016 - 03.2020
Public Relations Officer (term position)
Lions Gateway Club
09.2006 - 09.2007
Sales Associate
Bentley Group
01.2006 - 07.2008
Early Childhood Educator
Various Agencies/Companies
10.2001 - 07.2009
Inbound Customer Service Representative
Convergys
06.2000 - 09.2001
Children's Counsellor
Tearmann House
01.1999 - 05.2000
ECE (equivalency) - Human Growth & Development
Institute For Human Services Education
Bachelor's Degree (B.A.) in Religious Studies & Women's Studies -
McGill University
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