Mary Lang

Accomplished training professional with 12 years of experience in sales, 5 years in business management and leadership positions. Worked as manager of Jewelry store for over 5 years. Tasked with opening 2 new retail jewelry stores. Mentor and motivate peak individual performance from team members. Also coaching/training team members to be successful sales professionals. Over 20 years of knowledge and expertise within the customer service industry. Increased store profit from 1 million to 2.2 million within 2 years. Participated and organized department set up for the opening of Polo Park location, Michael Hill/Charm Diamonds/Ben Moss St Vital Center. Delivered training to new hires with ongoing support to achieve customer fulfillment and sales targets. Achieved program performance by working closely with management team at store level. Responsible for successfully operating, supporting and growing a family business. Focused on customer service, product awareness and creating a competitive edge between companies. Accounts receivable Diamond Certified

• Diamond Council of America