Mary lafave
Regina beach
Summary
Developed comprehensive skill set in fast-paced pharmacy environment, including medication dispensing and patient interaction. Seeking to transition into new field, leveraging strong organizational and customer service skills. Dedicated to applying attention to detail and ensuring efficient operations in any professional setting.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Pharmacy Assistant
Remedy RX Regina Beach Pharmacy
11.2022 - Current
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Assisted pharmacy staff with preparing medications and filling orders.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Merchandised over-the-counter goods and rotated stock.
- Counted and labeled prescriptions with correct item and quantity.
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
- Increased customer satisfaction, providing compassionate care and detailed medication instructions.
- Ensured clean and organized work environment, complying with safety and hygiene standards.
- Trained new pharmacy assistants, sharing best practices for medication dispensing and customer service.
- Reduced waiting times for patients by implementing more efficient prescription filling process.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Greeted customers at counter and provided excellent customer service.
Assistant General Manager
Boston Pizza Restaurant
06.2010 - 01.2021
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
- Boosted team morale and productivity by implementing regular feedback sessions and recognition programs.
Education
High School Diploma -
Luther College Highschool
Regina, SK06-2002
Skills
- Stocking shelves
- Answering customer questions
- Data entry
- Product restocking
- POS system operation
- Organizing supplies
- Medication labels
- Verifying orders
- Receiving incoming supplies
- Processing payments
- Drug inventory control
- Accepting payments
- Resolving customer issues
- Customer service
- Organizational skills
- Cash handling
- Attention to detail
- Prescription filling
- Relationship building
Accomplishments
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Languages
English
Professional Working
Certification
First Aid and CPR Training
Serve it Right liquor and gaming
Safe food Handling
Timeline
Pharmacy Assistant
Remedy RX Regina Beach Pharmacy
11.2022 - Current
Assistant General Manager
Boston Pizza Restaurant
06.2010 - 01.2021
First Aid and CPR Training
Serve it Right liquor and gaming
Safe food Handling
High School Diploma -
Luther College Highschool
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