Summary
Overview
Work History
Education
Skills
COMMUNICATION
Timeline
Generic

Mary Kathleen Diekmann

Encino

Summary

Developed strong analytical and communication skills in client-facing healthcare environment, excelling in problem-solving and client support. Seeking to transition into new field where these skills can be applied and expanded. Focused on making meaningful impact by leveraging background in healthcare operations to drive positive results in a different industry.

Overview

14
14
years of professional experience

Work History

Director of Operations

Malibu Detox Treatment Center
12.2023 - 12.2024
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.

Addiction Counselor

Malibu Detox Treatment Center
02.2020 - 11.2023
  • Enhanced patient recovery by developing and implementing tailored treatment plans for each individual.
  • Developed customized aftercare plans for discharged clients, ensuring they had access to ongoing support services upon completion of formal treatment programs.
  • Developed professional relationships with referring agencies to improve communication related to intakes and to increase business for facility.

Lead Technical Advisor

Microsoft
05.2011 - 04.2019
  • Increased customer satisfaction by providing exceptional technical support during critical incidents and resolving complex issues promptly.
  • Provided educational expertise and mentoring to junior team members.
  • Managed and monitored installed systems for highest level of availability.

Education

Certified Addiction Counselor -

Glendale Community College

Skills

  • Excellent Interpersonal Skills
  • Effective Time Management
  • Efficient Multi-tasking
  • Customer service management
  • Effective leader
  • Data management
  • Client account management
  • Financial administration
  • Strategic planning and execution
  • Decision-making

COMMUNICATION

Implemented new policies and procedures that improved efficiency and streamlined operations.

Timeline

Director of Operations

Malibu Detox Treatment Center
12.2023 - 12.2024

Addiction Counselor

Malibu Detox Treatment Center
02.2020 - 11.2023

Lead Technical Advisor

Microsoft
05.2011 - 04.2019

Certified Addiction Counselor -

Glendale Community College
Mary Kathleen Diekmann