Summary
Overview
Work History
Education
Skills
References
Special Training
Timeline
Generic

Mary Joyce Ramos

Saskatoon,Canada

Summary

Dynamic professional with extensive experience at McDonald's Canada, excelling in management and customer service. Proven track record in training staff and enhancing operational efficiency. Skilled in cash handling and conflict resolution, consistently delivering exceptional guest experiences while maintaining high standards of performance. A self-starter committed to achieving organizational goals.

Overview

10
10
years of professional experience

Work History

Front Desk Agent

Best Western Blairmore
Saskatoon, SK
07.2023 - Current
  • Assisted with guest check-in and check-out procedures to enhance operational efficiency.
  • Generated daily reports detailing occupancy levels and revenue amounts.
  • Performed light housekeeping tasks, including stocking supplies and cleaning surfaces.
  • Scheduled reservations for groups and special events to maximize utilization of resources.
  • Monitored lobby security cameras to ensure safety and security of guests.
  • Verified accuracy of room rates and charges during check-in processes.
  • Managed cash drawer responsibly while processing payments accurately and efficiently.
  • Provided exceptional customer service by addressing inquiries and resolving complaints promptly.

Kitchen Attendant/Housekeeping

Bestwestern Blairmore
07.2021 - Current
  • Responsible for setting up and maintaining the breakfast buffet as required by brand standards.
  • Prepare and set up hot and cold food items with food safety in mind.
  • Maintain the breakfast area in a clean condition during the hours of operation.
  • Complete the required cleaning daily, based on the cleaning frequency chart.
  • Serve as a pleasant, hospitable host, greet guests, and provide assistance.
  • Communicate complaints to the General Manager or shift supervisor, for immediate service recovery support.
  • Responsible for checking inventory levels of all food, beverages, and supply items on the buffet and replenished them as needed for each day.
  • Assist General Manager with ordering or purchasing food supplies.
  • Adhere to all health and safety guidelines and standards.
  • Stock and sort supplies
  • Vacuum, clean, dust, and polish guest rooms
  • Make beds, change sheets, and remove, and replace used towels and toiletries.
  • Deliver and retrieve items on loan to guests e.g., iron and ironing boards.
  • Ensure security of guest rooms and privacy of guests
  • Perform rotation cleaning duties (e.g., steam clean carpets) as required

Cashier

Market of Asia (MOA)
04.2020 - 09.2021
  • Trained in handling cash register
  • Provides great quality customer service satisfaction.
  • Works fast and efficient
  • Trained in re-stocking and product knowledge

Assistant Manager

McDonald’s Canada
08.2019 - 04.2020
  • Promotion acquired – First Assistant
  • Staff management oversees hiring and scheduling
  • Shift management
  • Monthly POS reports
  • Training future management associates

Department Manager (Kitchen)

McDonald’s Canada
08.2018 - 08.2019
  • Promotion acquired – Second Assistant
  • Trained in inventory, re-stock, and product knowledge
  • Purchase and order management
  • Receiving merchandise and approving invoices

Swing Manager

McDonald’s Canada
12.2017 - 08.2018
  • Promotion acquired – Crew Lead/Team leader.
  • Trained in POS, Debit, and Credit machines.
  • Break schedules and floor management
  • Front desk and customer assistance
  • Answering phone calls with a quick troubleshooting ability
  • Training staff in proper floor guidelines

Crew Member

McDonald’s Canada
06.2015 - 12.2017
  • Trained in proper merchandise and food handling.
  • Delivering great quality customer service experience and satisfaction

Education

Undergraduate - Management

University of Saskatchewan
Saskatoon, SK
06-2026

Business Certificate -

Saskatchewan Polytechnic
Saskatoon, SK
04.2021

Grade 12 Diploma -

Bethlehem Catholic High School
Saskatoon, SK
01.2017

Skills

  • Management and organizational skills
  • Effective communication and leadership
  • Problem-solving abilities
  • Training and supervision
  • Performance reviews
  • Cash handling and payment processing
  • Self-starter with persistence
  • Interpersonal skills
  • Pressure management
  • Typing and computer proficiency
  • Microsoft Office expertise
  • Customer service excellence
  • Conflict resolution strategies
  • Active listening skills
  • Time management techniques
  • Reservation scheduling

References

  • Primrose Mahdovi, General Manager Best Western Blairmore, 306-202-9811, 306-242-2299
  • Mark Equina, Front Desk Manager Best Western Blairmore, 306-261-3435, 306-955-8665
  • Mikaela Abano, Medical Office Assistant, 306-716-1711

Special Training

  • Leadership transitions class, 05/01/18, McDonald’s Canada
  • Food Safety, 12/01/17, Service Best Saskatchewan by Tourism Saskatchewan Canada
  • OHS Standard First Aid CPR-A and AED, 11/01/17, St. John Ambulance
  • Team leader Class, 11/01/17, McDonald’s Canada
  • Workplace Hazardous Material Information System, 07/01/15, McDonald’s Canada
  • Food Safety, 02/01/22, Safe check Food Safety

Timeline

Front Desk Agent

Best Western Blairmore
07.2023 - Current

Kitchen Attendant/Housekeeping

Bestwestern Blairmore
07.2021 - Current

Cashier

Market of Asia (MOA)
04.2020 - 09.2021

Assistant Manager

McDonald’s Canada
08.2019 - 04.2020

Department Manager (Kitchen)

McDonald’s Canada
08.2018 - 08.2019

Swing Manager

McDonald’s Canada
12.2017 - 08.2018

Crew Member

McDonald’s Canada
06.2015 - 12.2017

Undergraduate - Management

University of Saskatchewan

Business Certificate -

Saskatchewan Polytechnic

Grade 12 Diploma -

Bethlehem Catholic High School

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Mary Joyce Ramos