Mary Joyce Cruz
Calgary,Canada
Summary
Dedicated and results-oriented professional with extensive experience in retail management, customer service, and administrative tasks. Recognized for strong leadership, problem-solving skills, and delivering high-quality service. Eager to contribute to team success and apply skills to help companies achieve operational excellence. Highly dependable, ethical, and detail-oriented with a strong work ethic.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Supervisor
Aramark
08.2023 - Current
- Hired, trained, motivated, evaluated and supervised staff and offered guidance and resources to accomplish job and department objectives.
- Conducted daily cash audits to ensure accurate financial records and reduce discrepancies.
- Resolved customer complaints professionally, taking appropriate action to address their concerns while adhering to company guidelines.
- Supervised staff scheduling, ensuring adequate coverage during peak hours and efficient use of labor resources.
- Write order supply requests to replenish merchandise
- Ensures equipment is clean, sanitized and in working condition; reports any issues to management
- Maintains excellent customer service and positive attitude towards guest, customers, clients,coworkers
- Ensures security of company assets
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with management to devise strategies for achieving store targets and maximizing profitability.
- Evaluated employee performance regularly, providing constructive feedback and coaching for improvement when necessary.
- Fostered a positive work culture that promoted teamwork, open communication, and continuous learning among staff members.
- Trained newly hired sales team in upselling techniques.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Prevented loss due to theft or damage by implementing robust security measures and closely monitoring store activities.
Retail Sales Associate/Cashier - Part Time
Dollarama
06.2023 - 06.2024
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
- Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
- Worked collaboratively within a diverse team of associates reflecting varied backgrounds and experiences.
- Contributed to loss prevention efforts by monitoring suspicious activity and reporting concerns promptly.
- Ensured compliance with all company procedures related to cash handling, refunds/returns processing.
- Resolved customer complaints with empathy and professionalism, improving store reputation.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Store Manager
Otaku Middle East Toys
11.2016 - 01.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Developed rewards program that significantly increased repeat business by rewarding loyal customers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained clean, orderly work environment free of hazards.
- Consistently lifted materials weighing as much 50 pounds.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
Education
Diploma in Business Administration - Supply Chain Management
Southern Alberta Institute of Technology
Calgary, AB08.2024
Diploma in Information Technology - Technology
System Technology Institute
Manila, Philippines10.2008
Skills
- Training and mentoring
- Employee Motivation
- Complex Problem-Solving
- Operations Management
- Process Monitoring and Improvement
- Business Administration
- Multitasking Abilities
- Excellent Communication
- Decision-Making
- Adaptability and Flexibility
- Organizational Skills
- Interpersonal Skills
- Time management abilities
- Cross-functional coordination
- Customer Service
- Team Leadership
- Inventory Control
- Assignment Delegation
- Policies and procedures implementation
Certification
Lean Six Sigma Yellow Belt Certificate, June 2023, Present, Certificate Nuber 101333102
Lean Six Sigma Green Belt Certificate - July 2024 to July 26, 2024 Certificate Number 0240700910
Assessments
- Retail customer service, 02/24, Proficient
- Sales skills, 03/23, Proficient
Languages
English
Full Professional
Timeline
Supervisor
Aramark
08.2023 - Current
Retail Sales Associate/Cashier - Part Time
Dollarama
06.2023 - 06.2024
Store Manager
Otaku Middle East Toys
11.2016 - 01.2023
Diploma in Business Administration - Supply Chain Management
Southern Alberta Institute of Technology
Diploma in Information Technology - Technology
System Technology Institute
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