Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Mary Jo DaSilva

Richmond Hill,Canada

Summary

Dynamic Human Resources professional with over nine years of experience in recruitment, employee relations, and talent development. Skilled in managing the full recruitment process and improving employee retention through strategic initiatives. Successfully streamlined the onboarding process to enhance new hire experiences and ensure compliance. Committed to fostering an inclusive workplace culture to support organizational needs and drive success.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Human Resources / People & Culture Business Partner

PFSweb (Now Part of GXO)
01.2015 - 12.2024
  • Led recruitment for Canadian positions, including job postings, screenings, interviews, and onboarding.
  • Managed new hire orientation with a focus on Respect & Inclusion training.
  • Implemented and monitored HR strategies throughout the organization.
  • Addressed employee grievances and ensured compliance with labor laws.
  • Assisted leadership in talent development, performance reviews, and coaching.
  • Coordinated seasonal staffing efforts and negotiated contracts with agencies.
  • Processed payroll and attendance using ADP, auditing timecards and calculating holiday pay.
  • Updated company policies to ensure adherence to HR processes.
  • Conducted exit interviews and recommended employee retention improvements.
  • Delivered reports to senior leadership on areas for improvement and strategies.

Senior Analyst

PFSweb Canada Inc.
01.2014 - 01.2015
  • Facilitated project scheduling and deadlines, ensuring effective resource management and timely delivery.
  • Coordinated several HR processes, including the annual performance management cycle.
  • Oversaw unemployment claims, managed absence tracking, and resolved conflicts effectively.
  • Organized social events to foster a sense of community and led initiatives to enhance employee engagement.
  • Ensured accurate payroll processing by auditing timecards and managing employee referral programs.
  • Supported the implementation of critical employee programs.

Administrative & Human Resources Coordinator

PFSweb Canada Inc.
01.2013 - 01.2014
  • Led the onboarding process for new hires and conducted orientations for all contingent workers.
  • Managed office administration tasks, including organizing events and placing supply orders.
  • Provided comprehensive administrative support to the HR department, including processing expense reports and coordinating travel arrangements.
  • Supported payroll and attendance management, ensuring accurate and timely submissions.

Education

Some College - Business Administration and Management

Seneca College of Applied Arts And Technology

Skills

  • Talent Management & Development
  • Employee Relations & Grievance Handling
  • Recruitment & Onboarding
  • Policy Development & Integration
  • HRIS Management (ADP, UltiPro)
  • Employee Engagement & Retention
  • Diversity & Inclusion Initiatives
  • Compensation Design & Benefits Administration
  • Compliance (Labor Law, Health & Safety)
  • Workforce Planning & Organizational Design
  • Training & Development Programs
  • Payroll & Attendance Management
  • Change Management
  • Performance Reviews & Coaching
  • Operations management
  • Organizational development
  • Strategic planning
  • Administrative management

Languages

Portuguese
Full Professional

Certification

· Supervise, Motivate & Lead Others Certificate

· Harassment Prevention Certificate

· Investigation Training Certificate

· ADP Workforce Now Training Certificate

· Certificate in Leadership Training

· UltiPro Payroll System Training

· Implementing Transformational HR

Timeline

Human Resources / People & Culture Business Partner

PFSweb (Now Part of GXO)
01.2015 - 12.2024

Senior Analyst

PFSweb Canada Inc.
01.2014 - 01.2015

Administrative & Human Resources Coordinator

PFSweb Canada Inc.
01.2013 - 01.2014

Some College - Business Administration and Management

Seneca College of Applied Arts And Technology

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Mary Jo DaSilva