Mary-Jo Seeseewatum
High Level
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Customer Service Manager
High Level Valu Drugs IDA
10.2022 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Followed through with client requests to resolve problems.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
Customer Service Cashier
High Level Valu Drugs IDA
03.2014 - 10.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Maintained accurate records of customer transactions for reporting purposes.
- Referred to price sheets and special sale bulletins to enter price changes.
- Performed cash, card and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Customer Service Cashier
True Value
05.2009 - 09.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Referred to price sheets and special sale bulletins to enter price changes.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Set up new sales displays each week with fresh merchandise.
Janitor
Child And Family Services Agency
06.2007 - 08.2007
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
Filling Clerk
Band Office
06.2006 - 08.2006
- Examined, categorized, and sorted incoming documents.
- Adhered to company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Responded to internal and external requests for information.
- Maintained organized filing system to facilitate easy retrieval of documents.
- Added and updated records with current materials.
- Archived and disposed of documents according to established policies.
- Cleaned up files regularly by removing outdated information for archival or disposal.
- Created and printed labels for well-organized filing.
Education
GED -
Kayas Cultural College
John D'Or Prairie, AB06.2023
Home To Work Program
Kayas Cultural College
John D'Or Prairie, AB04.2009
High School Diploma -
John D'or Prairie School
John D'Or Prairie, AB06.2008
Skills
- Staffing Coordination
- Schedule Coordination
- Workflow Management
- Shipping, Receiving, and Warehousing
Languages
English
Cree
Timeline
Customer Service Manager
High Level Valu Drugs IDA
10.2022 - Current
Customer Service Cashier
High Level Valu Drugs IDA
03.2014 - 10.2022
Customer Service Cashier
True Value
05.2009 - 09.2012
Janitor
Child And Family Services Agency
06.2007 - 08.2007
Filling Clerk
Band Office
06.2006 - 08.2006
GED -
Kayas Cultural College
Home To Work Program
Kayas Cultural College
High School Diploma -
John D'or Prairie School
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