Mary-Jean Trainor
Port Colborne,ON
Summary
Polite and professional individual, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
13
13
years of professional experience
Work History
Secretary
Young's Plumbing
Port Colborne, ON
03.2020 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered phone calls and emails and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Customer Service Representative
Sitel
Remote
01.2019 - 10.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Supervisor
Tim Hortons
Port Colborne, ON
12.2010 - 01.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Education
No Degree - Personal Support Worker
Niagara College
Welland, ONHigh School Diploma -
Ridgeway Crystal Beach High School
Ridgeway, ON06.2010
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- Keyboarding skills
- Appointment Scheduling
- Sales Support
- Quickbooks
- Customer Support
- Problem-solving skills
- Call Center Customer Service
- Call Center Operations
Languages
English
Native or Bilingual
Timeline
Secretary
Young's Plumbing
03.2020 - Current
Customer Service Representative
Sitel
01.2019 - 10.2021
Supervisor
Tim Hortons
12.2010 - 01.2019
No Degree - Personal Support Worker
Niagara College
High School Diploma -
Ridgeway Crystal Beach High School