Mary Ivens
Hamilton,Canada
Summary
Driven data quality and reporting specialist with a proven track record at St. Joseph's Home Care, adept in data organization and fostering operational efficiency. Excelled in crafting streamlined data processes and enhancing data accuracy, complemented by strong problem-solving skills and a knack for comprehensive data documentation. Achieved significant improvements in workflow analysis and data reporting, demonstrating exceptional analytical and interpersonal abilities.
Overview
10
10
years of professional experience
Work History
Data Quality and Reporting
St. Joseph's Home Care
Hamilton, Canada
05.2019 - Current
- Established and managed new systems for data entry
- Assembled data from different origins for report creation
- Engineered streamlined processes for data reporting
- Compiled and presented quarterly performance metrics
- Delivered instruction on best practices to ensure data accuracy and privacy protection
- Entered nursing payroll hours leveraging data extracted from Procura Mobile
- Facilitate onboarding workshops focused on educating new employees about Procura and company procedures
- Led several initiatives aimed at improving operational efficiency through workflow evaluation
- Documented logical workflows to enhance procedural clarity
- Contributed to workflow analysis initiatives aimed at driving improvements
- Created comprehensive downtime (internet/cell phone outages) procedures to streamline operations.
- Function as a primary software contact for managers and personnel.
- Addressed technical challenges to ensure seamless workflow for field and office teams.
- Assessed daily activities to comprehend and improve organizational needs.
- Assisted IT team in configuring smartphones and iPads for employees.
- Formulated test plans to ensure source system changes are validated before deployment.
- Entered nursing payroll hours leveraging data extracted from Procura Mobile.
- Addressed billing discrepancies, establishing solutions to secure revenue.
- Identified needs of clients promptly and efficiently
Administrative Client Care Specialist
St. Joseph's Homecare
Hamilton, Canada
05.2015 - 05.2019
- Arranged client service needs aligned with nursing.
- Optimized scheduling processes for nursing personnel within the Hamilton region.
- Managed and resolved customer queries promptly.
- Performed client data management tasks using Procura.
- Utilized CHRIS platform to handle order processing and report access.
- Organized and maintained office operations efficiently.
- General office administration duties.
Administrative Client Care Specialist
Bayshore Home Healthcare
05.2015 - 05.2019
- Arranged client service needs aligned with nursing.
- Optimized scheduling processes for nursing personnel within the Hamilton region.
- Managed and resolved customer queries promptly.
- Performed client data management tasks using Procura.
- Utilized CHRIS platform to handle order processing and report access.
- Organized and maintained office operations efficiently.
- General office administration duties
Education
Data Analytics
McMaster University
02-2027
Medical Office Administrator certificate -
Mohawk College
01.1999
Certification - Dental Hygiene
Dental Hygiene Institute
01.1999
Skills
- Data Quality Standards
- Data Organization
- Data Analysis
- Data Entry
- Office Administration experience
- Schedule management
- Accounting support
- Calendar management
- Skilled in Microsoft Excel, Word, Outlook, Powerpoint
- Billing and invoicing
- Excellent time management
References
References available upon request.
Timeline
Data Quality and Reporting
St. Joseph's Home Care
05.2019 - Current
Administrative Client Care Specialist
St. Joseph's Homecare
05.2015 - 05.2019
Administrative Client Care Specialist
Bayshore Home Healthcare
05.2015 - 05.2019
Data Analytics
McMaster University
Medical Office Administrator certificate -
Mohawk College
Certification - Dental Hygiene
Dental Hygiene Institute
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