Mary Holbourne

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Work History

Account Manager

Charge Solar

12.2019 - Current

Managed a diverse portfolio of accounts, with high standards of customer service by answering pricing, availability, use and credit questions accurately.
Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Home Care Provider

Personal, Gaylene Smith, Home Instead

10.2015 - 12.2019

Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Maintained accurate patient records, documenting daily activities, progress, and any changes in health conditions.
Managed medical appointments, coordinating with healthcare professionals to ensure timely access to necessary services.

Customer Service Manager

Surrette Battery

08.2008 - 06.2015

Completed data entry tasks with accuracy and efficiency.
Streamlined communication between customers and internal departments for timely issue resolution.
Responded to customer requests for products, services, and company information.

Education

Automotive Service Certificate -

College of The Rockies

Cranbrook, BC

09-2010

Travel And Tourism Diploma -

Sir Sandford Fleming College

Peterborough, ON

06-1984

Skills

Account management
Sales forecasting
Client acquisition

Active listening
Client relationship building

Timeline