Summary
Work History
Education
Skills
Timeline
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Mary Holbourne

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Work History

Account Manager

Charge Solar
12.2019 - Current


  • Managed a diverse portfolio of accounts, with high standards of customer service by answering pricing, availability, use and credit questions accurately.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.


Home Care Provider

Personal, Gaylene Smith, Home Instead
10.2015 - 12.2019
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Maintained accurate patient records, documenting daily activities, progress, and any changes in health conditions.
  • Managed medical appointments, coordinating with healthcare professionals to ensure timely access to necessary services.



Customer Service Manager

Surrette Battery
08.2008 - 06.2015
  • Completed data entry tasks with accuracy and efficiency.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Responded to customer requests for products, services, and company information.


Education

Automotive Service Certificate -

College of The Rockies
Cranbrook, BC
09-2010

Travel And Tourism Diploma -

Sir Sandford Fleming College
Peterborough, ON
06-1984

Skills

  • Account management
  • Sales forecasting
  • Client acquisition
  • Active listening
  • Client relationship building

Timeline

Account Manager

Charge Solar
12.2019 - Current

Home Care Provider

Personal, Gaylene Smith, Home Instead
10.2015 - 12.2019

Customer Service Manager

Surrette Battery
08.2008 - 06.2015

Automotive Service Certificate -

College of The Rockies

Travel And Tourism Diploma -

Sir Sandford Fleming College

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Mary Holbourne