Mary Heun
Napa
Summary
Efficient employee skilled in managing guest experiences and operational flow in fast-paced environments. Known for productivity and ability to complete tasks swiftly while maintaining high standards of service.
Overview
3
3
years of professional experience
Work History
Substitute Teacher
Veritas Christian Academy
Napa
04.2025 - Current
- Developed creative learning strategies to engage all types of learners.
- Maintained a safe learning environment by enforcing school rules and regulations.
- Encouraged positive behavior among students through effective communication techniques.
- Collaborated with other teachers to ensure student success.
Hostess
Napa Sport Steakhouse
Napa
08.2023 - Current
- Greeted guests upon arrival and escorted them to their tables.
- Accurately recorded customer information into reservation system.
- Verified reservations and wait times with customers.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Managed incoming calls during busy shifts.
- Assisted servers in bussing tables when needed during busy periods.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
Basketball Camp Coach
Justin siena Highschool
06.2022 - 06.2023
- Ensured the safety of all campers by supervising on and off-court activities and enforcing rules.
- Developed individual player skills through instruction and demonstration.
- Planned strategies and selected optimal team lineups to execute game plans.
- Fostered a positive team environment, emphasizing teamwork, discipline, and sportsmanship.
Education
High School Diploma -
Justin Siena Highschool
Napa, Ca 05-2023
Skills
- Customer service
- Team collaboration
- Data entry
- Effective communication
- Time management
- Conflict resolution
- Organizational skills
- Relationship building and management
Timeline
Substitute Teacher
Veritas Christian Academy
04.2025 - Current
Hostess
Napa Sport Steakhouse
08.2023 - Current
Basketball Camp Coach
Justin siena Highschool
06.2022 - 06.2023
High School Diploma -
Justin Siena Highschool