Maria Herrera
Toronto,Ontario
Summary
Experienced Banquet Server always looking to surpass expectations and achieve excellence. Enjoy providing positive customer experiences through energetic interpersonal communication. Team player who works well with staff and supervisors to satisfy customers. With extensive experience in the hospitality industries, including Conference Centers & Hotel Banquet Facilities, Corporate Meeting Rooms, and Private Home Events (Reception and dinner parties). In addition, I am Bi-Lingual, English-Spanish, with Smart Server and Food Handler Certifications.
Overview
14
14
years of professional experience
Work History
Banquet Server
Fairmont Royal York, IHG Hotels Group
10.2009 - Current
- Review Banquet Event Orders at the beginning of each shift to ensure the banquet room is set as per the customer’s request.
- Arranged linens and table settings according to seating plan and event theme.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Monitored dietary restrictions and served guests with special needs.
- Prepared Coffee Breaks with appropriate food and beverages as stated in the event order.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Set up Buffets, food and beverage service, and refresh all and coffee stations as needed.
Education
GED -
La Salle Secondary School
Guatemala CA10.1992
Graduate Certificate - Health Care Aide
TriOS College
Toronto, ON06.2022
Skills
- Customer Service
- Teamwork
- Thoroughness
- Verbal Communication
- Basic food safety & Allergies
- Professionalism
- Energy level
- Resolving Conflict
- Attention to Detail
- Multitasking
Timeline
Banquet Server
Fairmont Royal York, IHG Hotels Group
10.2009 - Current
GED -
La Salle Secondary School
Graduate Certificate - Health Care Aide
TriOS College
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