Mary Guillen
San Francisco
Overview
20
20
years of professional experience
Work History
Senior Corporate Travel Consultant
BCD Travel
REMOTE
09.2000 - 03.2020
- Create passenger reservations following client's travel policy
- Prepare detailed travel quotes for executives, guests and staff
- Investigate and resolve reseration and billing errors
- Manage non-refundable ticket re-usage
- Manage Concur issues
- Work with corporate travel managers in a wide range of issues from travel policy compliance to the planning and execution of domestic and international group meetings
- Work with supplier reps to insure accurate usage of contracts and direct billing accounts
- SABRE
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
Skills
- Travel policy compliance
- Reservation management
- Billing resolution
- Group travel planning
- Supplier relationship management
- Concur management
- International reservations
Timeline
Senior Corporate Travel Consultant
BCD Travel
09.2000 - 03.2020
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