MARY GREENLEE

• Conducted process improvement meetings to solicit, clarify and document business technical requirements.
• Optimized system performance through thorough testing, troubleshooting, and continuous improvement initiatives.
• Streamlined internal processes for increased efficiency, focusing on project management and task delegation.
• Building out Partner Program for AWS Marketplace and Integration Partners

• Managed key accounts and leveraged strategic sales techniques to drive growth and market expansion. Including but not limited to: Dell, Mattel, UKG, Proctor & Gamble, Eventbright, Adobe, Disney, BSBC, Siemens, OpenAi
• Successfully influenced technical decision-makers and executives to meet organizational goals.
• Demonstrated deep knowledge of IAM protocols and core security concepts, contributing to successful project implementations.
• Directly involved in over 30 million in CIAM sales for FY2024
• Directly involved in over 19 million in CIAM sales for FY2023
• Directly involved in over 12 million in Auth0 Sales for FY2022

• Key in developing 235 integrations during FY2016, FY2017, & FY2018
• Achieved 164% of revenue target for FY2017
• Work with Strategic IVS partners on vital integrations (Apple partner program, OKTA, PWC, Deloitte, SAP etc.)
• Conducted market research to identify trends and opportunities for product development or improvement.
• Generated detailed reports outlining client requirements and proposed solutions, providing valuable information for both sales and engineering teams.
• Resolved complex technical issues during pre-sales engagements, demonstrating problem-solving skills that built customer trust in our solutions.
• Developed strong relationships with clients, resulting in repeat business and a high level of customer retention.

• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
• Managed client relationships through regular check-ins and updates on project progress.
• Architected & designed integrations to Sage Global SaaS products
• Provided technical support for ISV developers during integration process
• Developed best practices for integrations to Global Business Cloud products
• Performed pre-sales technical support for Sage ISV Recruiters, Partner Account Managers, and Customer Success Coaches

Significant Accomplishments

• Developed custom customer and contractor portal for large client, with custom SSO sign-on and custom integrations to multiple legacy systems
• Key in closing multiple CRM software and implementation contracts for multiple Sage reseller clients
• Designed, programmed, and Implemented custom software solutions