MARY GRACE ROSALES

• Complete scheduled inventories and stock and requisitions necessary supplies.
• Inspect storage areas for organization use FIFO and ensure cleanliness.
• Monitor dining room cleanliness and service safety.
• Assist management in training, scheduling, evaluating, counseling and coach the team members.
• Supervise and check assembly of orders for accuracy and guest satisfaction
• Complete opening and closing duties including setting up necessary supplies.
• Preparing daily,weekly and monthly reports.
• Establish methods to meet work schedules
• Ensure food service and quality control
• Perform other reasonable job duties as requested by supervisors.

• Manage employee onboarding and offboarding processes, ensuring a smooth transition for new hires and departing employees.
• Assisting in recruitment process, including job postings, candidate screening and interviewing.
• Administer employee benefits and ensure compliance with legal requirements.
• Maintain accurate employee records and HR databases.
• Handle employee relation issues with professionalism and confidentiality.
• Ensuring accurate and proper record-keeping of employee information in electronic and digital format
• Communicating updates and important information to employees.
• Coordinate with various departments to ensure that all onboarding activities, such as IT setup, access to systems, uniform arrangements are completed in timely manner.
• Respond to employee inquiries related to onboarding processes and HR policies, offering guidance and support when needed.

• Assist the Managers on hiring process and conducting an interviews.
• Submit and reconcile expense report through Concur for the Director of F&B.
• Answers a wide variety of enquiries from both Internal and External Guests, Supplier, Partners, etc.
• Both in person, over the telephone and via e-mail, responding with the appropriate correspondence.
• Provide administrative support for the preparation of department meetings including the preparation of agendas, distribution of papers, minute taking and follow up action on matters arising from meetings to enhance the effectiveness of those meetings.
• Managing payroll for both F&B & Culinary and other tasks relating to staff wages (Expenses, Overtime payment etc.)
• Maintain filing system as required for correspondence, policies, standards, regulations and various applications.
• Support the F&B management team in daily operations.
• Coordinate communication between front-of-house and back-of-house staff.
• Handle administrative tasks such as paperwork, filing, and data entry.

• Skillfully up-selling the products, i.e. restaurants, promotions/offers and loyalty card.

• Updating database in RESPAK regularly.

• Proactive selling, taking reservations, sending proposals and confirmations, responding to F&B business related queries through emails, by fax or via post.

• Follow-up of proposals and confirmations on or before cut-off dates.

• Knowledgeable about F&B promotions, menus and other vital business information required.

• Following up guest feedback with Restaurant Manager and emailing thank you notes.

• Greet guests and patrons personally and on the telephone

• Offer appropriate seating arrangements

• Present menus and take orders

• Ensure the quantity of menus is sufficient to cater to the number of guests

• Maintain clean and organized tables and work area