Summary
Overview
Work History
Education
Skills
SALES AND GENERAL MANAGEMENT QUALIFICATION
FINANCIAL PROFESSIONAL
Timeline
AdministrativeAssistant

Mary Grace B. Viesca

North York,Canada

Summary

Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.

Overview

13
13
years of professional experience

Work History

Administrative Assistant

Children’s Aid Society of Toronto
02.2023 - 03.2025
  • Managing correspondence: Handling incoming calls and outgoing mail, emails, and phone calls, and directing them to the appropriate person or department.
  • Scheduling and calendar management: Maintaining and updating schedules, appointments and meetings for supervisor and team members.
  • Office organization: Managing office supplies, equipment, and inventory, ensuring that everything is well stoked and in working order.
  • Data entry and documentation: Inputting and maintaining data in spreadsheets, databases, or other systems, and creating and maintaining various documents reports.
  • Meeting support: Assisting in meeting preparations, including scheduling, agenda creation, taking minutes and distributing meeting materials.
  • File management: Organizing and maintaining both physical and electronic files, ensuring easy retrieval and confidentiality as required.
  • Receptionist duties: Greeting visitors, answering phone calls, and providing general information or directing inquiries to the appropriate person or department.
  • Administrative support: Providing general administrative support, such as photocopying scanning, faxing, and handling incoming and outgoing shipments.
  • Project coordination: Assisting with project coordination by tracking deadlines, updating project status, and facilitating communication among team members.
  • Customer service: Providing excellent customer service to internal and external stakeholders, addressing inquiries, and resolving issues promptly and professionally.
  • Preparing weekly, monthly and quarterly statistics for the Ministry.
  • Resources for Children’s and Youth Team
  • Under Marberg Recruitment Agency

Data entry Clerk

Nelson Education
09.2022 - 10.2022
  • Filling and scanning important files.
  • Organizing files and documents
  • Encoding new file
  • Under Altis Recruitment

Debt Councilor

Total Credit Recovery
04.2019 - 05.2022
  • Identify, initiated, and facilitated resolution for customer issues.
  • Tackled efficiently delinquency cases and settled unpaid accounts.
  • Council customers on payment solutions best suiting respective financial situations
  • Monitored team schedule and attendance.
  • Responsible for processing customer payment online
  • Key person for escalation calls due
  • Served as second voice on difficult collection account.
  • Customer negotiation
  • Irate customer
  • Bill/Payment elaboration
  • Achieved 90% of monthly goal.
  • Coaching/Training for new collectors.
  • Documented all collection attempts accurately.

Team Member

Tim Horton’s
03.2018 - 04.2019
  • Responsible for taking meal orders to the customer at the counter.
  • Maintaining a fast and good quality of service.
  • Responsible for doing the meal orders at the sandwich bar.
  • Maintaining the cleanliness and orderliness of my station.
  • Responsible for taking fast and accurate orders in the drive thru.
  • Upselling and promoting our monthly activities for our charity.

Account Manager / Hotel Coordinator at INTERCONTINENTAL HOTEL MANILA

PNI Management Philippines Inc.
01.2012 - 07.2016
  • Coordinates with the Head office, client staff.
  • Does interview with the applicants.
  • Maintaining files records on ongoing staff.
  • Controls, maintain and updates manpower plans and prepares monthly reports.
  • Screen applicants for basic compliance with position qualifications, summarized CV’s for easier evaluation of department heads.
  • Escorting applicants from screening up to their final interview
  • Does employment procedures for newly hired staff.
  • Managing the staff
  • Checking schedules of staff per department and make sure that all assigned employees and in the designated post as venue each event are on time.
  • Does accrual and summary accrual of the staff.
  • Prepares billing by checking the billing statement of each department, attaching top sheet/ summary of all billing statement, invoice, and requisition then past to HR personnel and Finance officer to collaborate.
  • Release payroll checks and pay stub of the staff.
  • Does month-end reports with Microsoft Office and hard copy.

Education

Bachelor of Science - Tourism And Hotel Management

Philippine Women's University
Manila, Philippines
03-2010

Skills

  • Strong Knowledge of CUBS and NM1
  • Knowledge in CPIN
  • Knowledge in AP Invoice
  • Microsoft Windows
  • Proficient in Microsoft Excel, Word, PowerPoint, Outlook and Access
  • Proficient in Computer Troubleshooting hardware and Networking

SALES AND GENERAL MANAGEMENT QUALIFICATION

  • P & L Management
  • Sales and Business Development
  • Strategic Marketing and Planning
  • Key Account Management/ Retention
  • Contract/ Price Negotiation
  • Budgeting and Expenses Control
  • Presentation and Training
  • Merchandizing and Inventory Control
  • Debt Counselling

FINANCIAL PROFESSIONAL

  • Bachelor of Science in Tourism
  • Proven ability to work well in all levels of organization
  • Conscientious, energetic, flexible, team player / leader
  • Well organized with strong analytical and interpersonal skills
  • Customer service orientation and positive attitude
  • Effective communication and interpersonal ability, even under pressure
  • Prioritizes tasks with a high degree of initiative and resourcefulness
  • High level of professionalism, sensitive in confidentiality and information

Timeline

Administrative Assistant

Children’s Aid Society of Toronto
02.2023 - 03.2025

Data entry Clerk

Nelson Education
09.2022 - 10.2022

Debt Councilor

Total Credit Recovery
04.2019 - 05.2022

Team Member

Tim Horton’s
03.2018 - 04.2019

Account Manager / Hotel Coordinator at INTERCONTINENTAL HOTEL MANILA

PNI Management Philippines Inc.
01.2012 - 07.2016

Bachelor of Science - Tourism And Hotel Management

Philippine Women's University

Similar Profiles

CREATE PROFILE
Mary Grace B. Viesca