Mary Gilbert
Mississauga,ONTARIO
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
45
45
years of professional experience
Work History
Addiction Counselor
Centre For Health And Healing
03.2020 - 04.2022
- Led individual and group counseling sessions to meet variety of therapeutic needs for recovering individuals.
- Developed patient care plans and documented progress toward goals.
- Developed professional relationships with referring agencies to improve communication related to intakes and to increase business for facility.
- Offered professional, respectful therapy to addicted individuals in residential treatment facility.
Addiction Counselor
Addiction Rehab Toronto
12.2020 - 03.2021
- Led individual and group counseling sessions to meet variety of therapeutic needs for recovering individuals.
- Developed patient care plans and documented progress toward goals.
- Developed professional relationships with referring agencies to improve communication related to intakes and to increase business for facility.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Offered professional, respectful therapy to addicted individuals in a residential treatment facility.
- Coordinated referrals for addiction services based on individual client needs and preferences.
Server
Symposium Cafe Restaurant & Lounge
02.1998 - 02.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
Kelseys Original Roadhouse
04.1996 - 12.1997
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Barista
The Second Cup
05.1995 - 01.1996
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Customer Service Representative Lead
Bell Canada
01.1977 - 10.1995
- Built positive rapport and relationships for high levels of customer satisfaction.
- Onboarded and trained customer representatives to meet performance and service goals.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Measured and improved customer satisfaction through feedback surveys and analysis.
- Supervised large teams with guidance, support and direction for high-quality customer care.
Education
High School Diploma -
West Humber Collegiate Institute
Toronto, ONAesthetics
Canadian College of Aesthetics
Bolton, ON06.2014
Addiction And Community Service Worker - Addictions And Mental Health
Georgian College of Applied Arts And Technology
Barrie, ON06.2006
Skills
- Order Accuracy
- Cash Handling
- Beverage Preparation
- Point of Sale Operation
- Sales Techniques
- Table Setting
- Supply Restocking
- Guest Engagement
- Table Bussing
- Safe Food Handling
Languages
English
Full Professional
Going to the gym
I love to work out and stay fit, also spending time with my children.
Timeline
Addiction Counselor
Addiction Rehab Toronto
12.2020 - 03.2021
Addiction Counselor
Centre For Health And Healing
03.2020 - 04.2022
Server
Symposium Cafe Restaurant & Lounge
02.1998 - 02.2020
Server
Kelseys Original Roadhouse
04.1996 - 12.1997
Barista
The Second Cup
05.1995 - 01.1996
Customer Service Representative Lead
Bell Canada
01.1977 - 10.1995
High School Diploma -
West Humber Collegiate Institute
Aesthetics
Canadian College of Aesthetics
Addiction And Community Service Worker - Addictions And Mental Health
Georgian College of Applied Arts And Technology
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