MARY GENE SOLIMAN
Subway
Nanaimo
13
years of professional experience
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Work History
Restaurant Manager
2 Years 2 Months- Ensure customers receive the best service possible and to maximize the profitability of the location to which he or she is assigned within the scope of authority given. Maintain the highest possible standards of customer service, both personally and through other members of the Subway staff.
- Trained and mentored staff, fostering a culture of teamwork and accountability.
- Led daily operations to ensure exceptional customer service and satisfaction.
Casino Dealer/Cashier/Host
1 Year 2 Months- Ensure Game Integrity: Supervise casino dealers to ensure they accurately follow game rules, bet limits, and payout guidelines.
- Player Assistance: Assist patrons by providing clear explanations of game rules, odds, and betting options.
- Prevent Cheating: Monitor gaming activities to detect and prevent any attempts at cheating or rule violations.
- Identify Problem Gambling: Educate staff on recognizing signs of potential gambling addiction and facilitate access to support resources for affected players.
Casino Dealer/Cashier/Host
4 Years 5 Months- Game Expertise: Mastering game rules, betting limits, payouts, and side bets for various casino games.
- Customer Communication: Clearly explaining game rules, odds, and strategies to patrons regardless of their skill level.
- Fair Play Monitoring: Vigilantly observing gameplay to prevent cheating and ensure a fair gaming environment.
- Problem Gambling Awareness: Recognizing signs of potential gambling issues in players and providing resources for assistance.
- Customer Service: Delivering high-quality service to enhance the overall experience of casino patrons aboard the cruise ship.
Casino Pit Supervisor
4 Years 10 Months- Surveillance: Monitor casino floor for signs of cheating or dishonest behavior from players or dealers.
- Security Liaison: Coordinate with security team to address suspected cheating or disruptive behavior, ensuring swift action is taken.
- Customer Support: Provide assistance to patrons by answering questions about the casino or specific games.
- Conflict Resolution: Address and resolve complaints regarding dealers or other staff members to maintain customer satisfaction.
- Atmosphere Maintenance: Ensure a pleasant and orderly environment on the casino floor, fostering positive experiences for all customers.
Education
Bachelor of Science - Nursing
Skills
Customer Service Orientation
Team management
Inventory control and record keeping
Customer engagement
Staff management
Effective Handling of Customer Complaints
Proficiency in MS Office Suite (Word
Excel
PowerPoint)
Operations management
Strong Critical Thinking Skills
Exceptional Problem-Solving Abilities
Excellent Physical Condition
Flexibility to Work Long Shifts and Overnight
Ability to Lift and Carry Items
Superior Hand-Eye Coordination
Quick Learning of New Techniques
Outstanding Oral Communication Skills
Proficient in Written Communication
Process-Oriented Mindset
Strong Organizational Skills
Attention to Detail
Self-Motivated Work Ethic
Ability to Work Independently with Minimal Supervision
Adaptability to Changing Work Environments
Languages
English
Full Professional
Timeline
Restaurant Manager
Subway
05.2024 - CurrentRead More
Casino Dealer/Cashier/Host
MSC Cruise Line
06.2022 - 08.2023Read More
Casino Dealer/Cashier/Host
Carnival Cruise Line
12.2017 - 05.2022Read More
Casino Pit Supervisor
Bloomberry Resorts and Casino
01.2013 - 11.2017Read More
Bataan Peninsula State University
Bachelor of Science from Nursing
Read More
Employee of the Month
MSC Cruise Line