Mary Fort
Murfreesboro,TN
Summary
Objectives I’m a motivated leader and team player with a track record of consistently exceeding expectations, delivering exceptional customer service and quality assurance, boosting efficiency, and contributing to revenue growth.
Overview
26
26
years of professional experience
Work History
Franchise Consultant
Raffles Ventures, LLC
2024.03 - Current
- Served as a liaison between corporate headquarters and individual franchisees, addressing concerns and facilitating communication to enhance overall performance.
- Increased franchisee satisfaction by providing expert guidance and support in areas such as operations, marketing, and management.
- Provided ongoing performance evaluations for existing franchises to identify areas of strength and opportunity for improvement.
- Helped new franchise owners streamline their business launch process through comprehensive training programs and ongoing assistance.
- Managed franchise agreements, ensuring compliance with brand standards and legal requirements for the protection of both franchisor and franchisee interests.
- Played instrumental role helping franchisors refine their expansion strategies by suggesting improvements based upon firsthand observations gleaned from visiting dozens of existing units nationwide.
- Attended and participated in scheduled departmental and company meetings.
- Developed peer and mentor relationship with small business owners and conducted in-depth consulting engagements to identify opportunities to enhance owner profitability, growth and performance.
- Evaluated prospective franchisees'' qualifications through rigorous screening processes, assessing financial capabilities, business acumen, and alignment with brand values.
- Implemented effective marketing strategies to promote franchise opportunities and attract qualified candidates for further expansion.
Franchise Consultant
6060 Cornerstone Ct W
2020.12 - 2024.03
- Host and moderate weekly sales webinars for prospective franchisees on multiple platforms including Cisco WebEx and ReadyTalk
- Collect sales analytics and metrics and create reports for tracking program successes
- Collect and analyze daily, weekly and monthly reports and recommend future resource planning to Sales Supervisor
- Ensure consistent & effective daily operations management by managing call center resources and capitalizing on opportunities to reduce costs and increase customer call quality
- Create and maintain a solid client interface with open lines of communication to ensure the highest levels of customer service
- Communicate potential performance issues and provide solutions to Sales Supervisor
- Create and maintain all standard operating procedure (SOP) manuals for any changes in processes that directly affect any level of staff
- Manage and maintain the current company veteran franchise database.
Franchise Consultant
The UPS Store, Inc
2006.10 - 2024.03
Real Estate Development Mapping Specialist
2010.12 - 2012.02
- Responsible for the understanding, integration and implementation of the MapInfo/AnySite and Maptitude mapping system and the management of demographic data that supports the mapping software systems to be utilized in support of the MBE Network
- Interface with various Real Estate, Operations and Marketing personnel to produce maps and reports of current/proposed site locations and determine optimal number and placement of The UPS Stores within all 380 U.S
- Markets
- Maintaining map files for all centers, area maps and center locations
- Cartography and thematic mapping using large format plotters
- Analyze demographics of new sites to assist the Site Development process in determining the viability of proposed locations relative to existing centers
- Also includes data mining, data conversion, geo-coding, batch processing and customized demographic reporting
- Create and maintain Franchise Territory files and mapping software including written descriptions for all new and existing Centers for executable franchise agreements
- Integrate into the MapInfo/Anysite and Maptitude mapping systems the customer data collected relating to the Centers network
- Analyze the customer information relative to potential center placement and center impact
- Franchise Sales Administration
2009.11 - 2010.12
- Analyze and decipher legal documents to determine if complete, correct and in accordance with legal regulations
- Interface and follow-up with various Home Office departments, buyer, Area Office, District Consultants, lending institutions, and legal counsel throughout the entire process
- Issue appropriate letters and agreements to include Buyers Approval and Franchise Agreements
- Approve prospects to attend University Business Course training once qualifications have been completed and verified
- Receive, process, and code various Franchise payments and disburse to appropriate disciplines.
Area Support Coordinator
The UPS Store
2008.12 - 2009.11
- Take incoming calls, answer preliminary questions about, franchise opportunity and drive all prospects to on-line franchise application
- Enter all information accurately into the department’s lead tracking database
- Make outgoing calls to contact applicants to confirm receipt of their Confidential Franchise Application and verify confidential personal/financial information in accordance with Federal Trade Commission (FTC) regulations
- Conduct follow-up calls for Area Development Managers (ADMs) to schedule first interviews, reschedule missed meetings, answer questions regarding completing the PFS, Qualification Kit, and FDD
- Prepare and mail out Franchise Disclosure Documents (FDD) on behalf of the ADM to qualified applicants and follow up to get receipts back in accordance with FTC regulations
- Handle all re-disclosures of applicants for ADMs each year with current FDD/Directory, as well as any supplement disclosures
- Work with Area Franchisee and their designated sales representative to ensure prospective franchisees (customers) are being communicated with in a timely manner, holding them accountable for performance and ensuring integrity of the sales process
- Organize and manage seminars, including MBE’s National Seminar Month, create email campaigns, track seminar attendees through the sales process, work with ADMs and AFs and internal departments to ensure all materials and information is communicated to run the seminar effectively.
Image and Compliance Coordinator
2004.11 - 2008.12
- Analyze and evaluate center photographs to verify compliance status according to MBE standards and blueprint specifications for all new centers, center remodels, relocations, transfers, renewals and re-openings
- Determine required upgrades and associated costs based on compliance analysis through and Excel based estimator program
- Analyze and interpret variance, deferral and extension request considering all costs, benefits, and consequences of each alternative and making timely sound decisions by logically evaluating information to make determination on request
- Maintain the Upgrade Compliance Database and track established timelines for all pending compliance issues
- Maintain and scrub accounting schedule for various accounts and Maintain escrow account breakdowns, process check requests and release of funds
- Track and monitor all upgrades and compliance projects through the tracking database to include upgrade extensions and Letters of Understandings.
Transfer Coordinator
2002.10 - 2004.11
- Ensure all requirements and timeframes are met by all parties involved in the center transfer process
- Responsible to have working knowledge and understanding of the Franchise Offering Circular/Franchise Agreement
- Interface and follow-up with various Home Office departments, seller, buyer, Area Office, District Consultants, escrow attorneys and/or company, lending institutions, and legal counsel for both the buyers and sellers throughout the entire process
- Analyze and decipher legal documents to determine if complete, correct and in accordance with legal regulations including the sales and purchase contract
- Issue appropriate letters and agreements to include Upgrade Agreement, Buyers Approval, Final Demand letters, and Franchise Agreements
- Facilitate and coordinate the transfer process by working through all issues and exception circumstances with other departments, Area, buyer, seller, vendors and attorneys
- Receive process and code various escrow payments and disburse to appropriate disciplines.
Administrative Clerk
United States Marine Corps
1998.08 - 2002.09
- Perform clerical and administrative duties incident to general and operational administration utilizing manual and automated information systems
- Responsible for completion of administrative requirements such as leave authorization, identification cards, preparation and maintenance of command UCMJ punishment books
- Prepared all of Naval Correspondence such as Battalion Orders, Marine Corps Orders and Company orders for Commanding Officers
- Audit service record books, verifying information contained in unit diary feedback reports/personnel management reports
- Preparation of discharge and retirement documents and verifying the accuracy of information contained in the MCTFS databases
- Assigned to support the administration of military justice and to performed duties within a Classified Materials Control Center (CMCC)
- Received an Honorable Discharge.
Education
Bachelors of Science - Business Management
University of Phoenix
2017
Our Heritage, Our Vision (Supervisory Skills Training Course - undefined
Mirage, CA2011
Skills
- Strong organizational skills, with excellent work ethic and a strong attention to detail.
- Forged exceptional working relationships with Area Franchisees, Franchise Consultants, and internal & external employees that I work with on a daily basis.
- Self-motived; Ability to work in an unmanaged face paced environment.
- Able to accomplish objectives under difficult time constraints.
- Ability to be sensitive when addressing issues that are confidential.
- Team player who is able to interact with all levels of staff and customers.
- Over 20 years’ experience in a customer service support environment.
- Proficient in
- Microsoft Office (Including Word, Excel, Access, PowerPoint, Outlook).
Timeline
Franchise Consultant
Raffles Ventures, LLC
2024.03 - Current
Franchise Consultant
6060 Cornerstone Ct W
2020.12 - 2024.03
Real Estate Development Mapping Specialist
2010.12 - 2012.02
2009.11 - 2010.12
Area Support Coordinator
The UPS Store
2008.12 - 2009.11
Franchise Consultant
The UPS Store, Inc
2006.10 - 2024.03
Image and Compliance Coordinator
2004.11 - 2008.12
Transfer Coordinator
2002.10 - 2004.11
Administrative Clerk
United States Marine Corps
1998.08 - 2002.09
Bachelors of Science - Business Management
University of Phoenix
Our Heritage, Our Vision (Supervisory Skills Training Course - undefined
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