Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mary Flores

Gardena

Summary

Driven by a results-focused approach, I leveraged interpersonal skills and data entry expertise at Product Testing Services to enhance customer satisfaction and streamline operations. My adeptness in managing complex customer inquiries and maintaining confidentiality significantly contributed to operational efficiency, showcasing a blend of technical proficiency and exceptional service delivery.

Overview

2
2
years of professional experience

Work History

Work From Home Agent

Product Testing Services
07.2024 - Current
  • Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
  • Contributed ideas, decision-making skills and good judgment to achieve objectives.
  • Developed relationships with customers and used product and process knowledge to provide unrivaled customer experiences.
  • Resolved customer inquiries and complaints from multiple channels with moderate supervision.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Cargiver

IHSS In Home Support Services
09.2022 - Current
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted patients with self-administered medications.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Maintained entire family's schedule and organized events.
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Guided patients to restroom to support bladder and bowel relief requirements.

Product Assembler

Elwood Staffing
02.2024 - 08.2024
  • Packaged finished products, labeled boxes and stacked for shipment.
  • Updated logs and completed production reports.
  • Worked efficiently to minimize material and time waste.
  • Adhered to safety practices and quality standards at all times.
  • Assembled as many as Number Products each day.
  • Coordinated with other departments to complete projects within deadline.
  • Carried out preventative maintenance, keeping tools and machinery functional.
  • Assembled production parts with high degree of accuracy and precision using hand and power tools.
  • Utilized blueprints, schematics and diagrams to accurately complete tasks.
  • Inspected completed products to encourage quality and adherence to company standards.
  • Monitored inventory, keeping necessary supplies on hand.
  • Trained new assembly personnel on proper use of equipment.
  • Followed safety protocols to maintain safe working environment.
  • Completed tasks on time to meet quality and safety standards.
  • Documented all in-process and out-of-process assembly activities.
  • Assisted in development of new assembly processes.
  • Troubleshot and resolved mechanical issues that occurred during assembly.
  • Maintained detailed records of production and assembly processes.
  • Participated in projects requiring assembly of large and small components.
  • Verified part numbers and placed parts in appropriate shipping containers.
  • Recognized and reported defective material and equipment to shift supervisor.
  • Performed daily maintenance and inspection of machinery to drive optimal performance.

Food Delivery Driver

Door Dash
04.2024 - 07.2024
  • Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Developed and maintained professional relations between customer, store personnel, and company.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Inspected stocks to identify shortages, replenish supply of food delivery items and maintain consistent inventory.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.
  • Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
  • Addressed issues and resolved customer complaints to establish trust and reliability.
  • Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
  • Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
  • Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
  • Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
  • Maintained records of sales and customer information to support accuracy.
  • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
  • Processed customer payments and kept accurate financial records.
  • Developed strong customer base through efficient and reliable service.
  • Processed payments, made change, and provided receipts.
  • Completed daily pre- and post-trip vehicle inspections.
  • Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.

Education

General Education - High School Diploma

Gardena Senior High School
Gardena, CA
06.2004

Skills

  • Record preparation

  • Order documentation
  • Data Entry
  • Interpersonal Skills
  • Organizational Skills
  • Document and Records Management
  • Shipping procedures understanding
  • Reliability
  • Self Motivation
  • Customer Data Confidentiality
  • Warehousing functions
  • Customer Service
  • Parts Ordering

Languages

Spanish
Limited Working

Timeline

Work From Home Agent

Product Testing Services
07.2024 - Current

Food Delivery Driver

Door Dash
04.2024 - 07.2024

Product Assembler

Elwood Staffing
02.2024 - 08.2024

Cargiver

IHSS In Home Support Services
09.2022 - Current

General Education - High School Diploma

Gardena Senior High School

Similar Profiles

CREATE PROFILE
Mary Flores