Mary Flodin
Lumby
Summary
Dedicated cashier with proven skills in cash handling and customer assistance. Known for delivering exceptional service and maintaining high standards of integrity and work ethic.
Dedicated cashier with proven skills in customer service and cash handling. Known for enhancing customer satisfaction and training staff to deliver exceptional service.
Detail-oriented cashier recognized for strong integrity and patience. Experienced in resolving customer complaints and enhancing shopping experiences, ready to support organizational goals through exceptional service.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Friendly and reliable Askew's Foods offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Cashier
Askew's Foods - Armstrong
Armstrong, BC
12.2021 - Current
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Maintained cash register accountability through regular reconciliation of cash drawers.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Assisted in training new staff on cash handling procedures and customer service standards.
- Monitored sales floor for cleanliness and merchandise presentation to enhance shopping experience.
- Developed strategies to improve checkout speed, contributing to overall customer satisfaction scores.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Receptionist
Johnson Meier Insurance
Enderby, BC
05.2021 - 11.2021
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled appointments and coordinated meetings for team members, enhancing office organization.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate records of client interactions and transactions in company database.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
Sales Associate
Pet Valu
Salmon Arm, BC
03.2020 - 11.2021
- Assisted customers in selecting pet products and provided tailored recommendations based on individual needs.
- Maintained inventory accuracy through regular stock checks and organized product displays for optimal visibility.
- Trained new sales associates on store procedures, customer service techniques, and product knowledge.
- Implemented promotional strategies that increased customer engagement and drove sales during peak seasons.
Housekeeping Supervisor
Shuswap Lake General Hospital
Salmon Arm, BC
05.2012 - 06.2019
- Maintained cleanliness and organization in assigned areas to enhance guest satisfaction.
- Utilized cleaning chemicals and equipment safely to ensure compliance with health standards.
- Performed deep cleaning tasks including carpets, upholstery, and hard surfaces for optimal hygiene.
- Trained new staff on efficient cleaning techniques and safety protocols to improve team performance.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
Education
High School Diploma -
Logan Lake Secondary School
Logan Lake, BC06-2008
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Cash register operation
- Refunds and exchanges
- POS systems
- Refund handling
Languages
English
Full Professional
Certification
Work Safe BC Occupational First Aid
Timeline
Cashier
Askew's Foods - Armstrong
12.2021 - Current
Receptionist
Johnson Meier Insurance
05.2021 - 11.2021
Sales Associate
Pet Valu
03.2020 - 11.2021
Housekeeping Supervisor
Shuswap Lake General Hospital
05.2012 - 06.2019
High School Diploma -
Logan Lake Secondary School