Summary
Overview
Work History
Education
Skills
Timeline

MARY FISHER

Sault Ste Marie,Canada

Summary

Dynamic professional with strong problem-solving abilities and a commitment to continuous learning, complemented by excellent communication skills. Eager to contribute to team success and drive positive outcomes through collaboration and innovative thinking. Prepared to embrace new challenges while advancing organizational objectives with unwavering dedication and enthusiasm. A proactive approach ensures adaptability and thriving in fast-paced environments, fostering growth and achievement.

Overview

20
20
years of professional experience

Work History

Unit/Clinic Assistant

Sault Area Hospital
06.2019 - Current
  • Assisted with documenting clinic activities and updated medical records.
  • Contributed to clinic safety through proper handling and disposal of sharps, chemicals, and other hazardous materials in accordance with established guidelines.
  • Joint Health & Safety Committee Member since 2019.
  • Facilitated efficient patient flow by coordinating appointments and processing referrals in a timely manner.
  • Set appointments for patients and reached out to reschedule appointments due to provider availability.
  • Helped front desk staff register and process patients.
  • Contributed to a positive work atmosphere through effective teamwork and collaboration with clinic staff members.
  • Protected patients by following strict HIPAA protection requirements and internal data security procedures.
  • Increased patient satisfaction levels through active listening skills, empathy, and prompt resolution of concerns or issues that arose during visits.
  • Demonstrated adaptability by effectively managing multiple responsibilities simultaneously while maintaining high-quality results across all areas of responsibility within the clinic setting.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Campaign Coordinator

Michele McCleave-Kennedy
05.2018 - 06.2018
  • Optimized email marketing campaigns with A/B testing of subject lines, content formats, and send times for higher open rates.
  • Boosted volunteer engagement through effective recruitment strategies, comprehensive training programs, and ongoing support.
  • Mentored junior staff members in campaign coordination techniques while fostering a collaborative work environment.

Medical Transcriptionist/Speech Recognition Editor

MModal CanWest
06.2013 - 05.2016
  • Corrected grammar, spelling, and syntax mistakes in medical records.
  • Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
  • Enhanced accuracy of medical records by transcribing detailed physician dictations.

Medical Office Administrator/Assistant

Dr R Cheung
12.2014 - 04.2016
  • Addressed patient inquiries promptly, providing clear explanations about treatment plans, or other concerns as needed.
  • Managed appointments, registrations and patient relations in busy Endocrinology office.
  • Reduced errors in billing and insurance claims processing by maintaining accurate patient records and staying updated on industry regulations.
  • Pulled charts and prepared for nurse and doctor assessment.

Medical Transcriptionist – Internship

Windsor Regional Hospital
01.2013 - 01.2013
  • Reduced errors in medical reports by reviewing, editing, and proofreading transcripts for clarity and consistency.
  • Demonstrated excellent skills to understand diverse accents and dialects.
  • Conducted thorough research on unfamiliar terms or phrases during the transcription process which contributed to accurate and comprehensive medical reports.

Travel Consultant

CAA SOUTH CENTRAL ONTARIO
07.2005 - 05.2011
  • Built strong relationships with clients through exceptional communication and personalized service.
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
  • Collected, handled and documented payments for travel services and associated feels.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.

Education

Diploma - Medical Office Administration - Honours

ST. CLAIR COLLEGE, Windsor, ON
  • Graduation with Distinction
  • 4.0 GPA
  • Recipient of Academic Distinction, Both Semesters
  • Recipient of Student Leadership Award, Fourth Semester

Diploma - General Office Administration – Honours

ST. CLAIR COLLEGE, Windsor, ON
  • Graduation with Distinction
  • 4.0 GPA
  • Recipient of Academic Distinction, Both Semesters

Law & Security Administration

Sault College of Arts & Technology, Sault Ste Marie, ON
01.1990

High School Diploma - undefined

SIR JAMES DUNN COLLEGIATE & VOCATIONAL SCHOOL, Sault Ste. Marie, ON
01.1984

Skills

  • Office Administration
  • Type 70 words per minute
  • Multi-line phone management
  • Maintain and prioritize daily tasks, assisting patients and visitors, and maintain office equipment and order supplies
  • Advanced Microsoft Office skills, Internet Explorer, and Windows
  • Able to work independently and as a team member
  • Excellent communication and grammar skills
  • 20 years experience in fast-paced, deadline-driven, customer service environment

Timeline

Unit/Clinic Assistant - Sault Area Hospital
06.2019 - Current
Campaign Coordinator - Michele McCleave-Kennedy
05.2018 - 06.2018
Medical Office Administrator/Assistant - Dr R Cheung
12.2014 - 04.2016
Medical Transcriptionist/Speech Recognition Editor - MModal CanWest
06.2013 - 05.2016
Medical Transcriptionist – Internship - Windsor Regional Hospital
01.2013 - 01.2013
Travel Consultant - CAA SOUTH CENTRAL ONTARIO
07.2005 - 05.2011
Sault College of Arts & Technology - , Law & Security Administration
SIR JAMES DUNN COLLEGIATE & VOCATIONAL SCHOOL - High School Diploma,
ST. CLAIR COLLEGE - Diploma, Medical Office Administration - Honours
ST. CLAIR COLLEGE - Diploma, General Office Administration – Honours

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MARY FISHER