MARY FISHER
Sault Ste Marie,Canada
Summary
Dynamic professional with extensive experience in patient care coordination and medical record management at Sault Area Hospital. Demonstrated success in enhancing patient flow and delivering exceptional customer service. Proficient in electronic health records and effective communication, ensuring HIPAA compliance and fostering a positive clinic environment.
Overview
20
20
years of professional experience
Work History
Unit/Clinic Assistant
Sault Area Hospital
Sault Ste Marie, Canada
06.2019 - Current
- Facilitated patient intake and registration processes for healthcare professionals.
- Coordinated efficient appointment scheduling to enhance patient flow.
- Maintained accurate medical records in compliance with privacy regulations.
- Delivered exceptional customer service to patients and families in a high-volume clinic.
- Managed administrative tasks including filing, data entry, and inventory oversight.
- Collaborated with medical staff to promote effective communication and workflow.
- Arranged laboratory tests, specialist referrals, and diagnostic procedures as prescribed.
- Updated patient demographic information in electronic health record systems according to policy.
Campaign Coordinator
Michele McCleave-Kennedy
Sault Ste Marie, Canada
05.2018 - 06.2018
- Coordinated logistics and scheduling for community outreach events to maximize impact.
- Developed promotional materials to increase visibility and engagement for campaigns.
- Collaborated with team members to generate innovative ideas for campaign initiatives.
- Organized training sessions for volunteers to enhance participation in campaign activities.
- Maintained databases of contacts and resources to streamline communication processes.
- Facilitated meetings to evaluate progress and strategize for future campaigns.
- Coordinated stakeholder meetings to review current campaigns and discuss new initiatives.
- Implemented tactics from digital marketing plans, including SEO and SEM strategies.
Medical Transcriptionist/Speech Recognition Editor
MModal CanWest
Windsor, Canada
06.2013 - 05.2016
- Transcribed medical reports using advanced speech recognition technology for enhanced efficiency.
- Reviewed transcribed documents for accuracy and completeness, maintaining high quality standards.
- Maintained patient confidentiality in all tasks, adhering to HIPAA regulations.
- Coordinated with healthcare professionals to clarify transcription details and improve accuracy.
- Utilized specialized medical terminology for precise documentation of patient records.
- Implemented quality control measures to ensure reliability of transcriptions.
- Produced high-quality transcripts while consistently meeting tight deadlines set by supervisors.
- Created templates for frequently dictated reports to streamline workflow processes.
Medical Office Administrator/Assistant
Dr R Cheung
Windsor, Canada
12.2014 - 04.2016
- Managed patient scheduling and appointment coordination for a busy medical practice.
- Maintained accurate patient records using electronic health record systems.
- Processed payments, collected co-payments, and verified insurance coverage and eligibility.
- Communicated effectively with patients regarding inquiries and appointment details.
- Implemented office policies to ensure compliance with healthcare regulations.
- Trained new employees on electronic health record system usage and maintained confidentiality of patient information.
- Organized medical supplies and equipment to enhance office functionality.
- Performed administrative duties including typing correspondence and filing documents.
Medical Transcriptionist – Internship
Windsor Regional Hospital
Windsor, Canada
01.2013 - 12.2013
- Transcribed medical reports accurately for healthcare professionals and specialists.
- Reviewed transcripts for grammar, punctuation, and clarity to ensure high-quality documentation.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Utilized electronic health record systems for efficient data entry and retrieval.
- Managed time effectively to meet strict transcription deadlines.
- Demonstrated fast and accurate typing abilities with a high accuracy rate.
- Ensured proper formatting of documents according to hospital standards.
- Identified and corrected errors in reports to safeguard patient care.
Travel Consultant
CAA SOUTH CENTRAL ONTARIO
Kitchener/Windsor, Canada
07.2005 - 05.2011
- Delivered expert travel advice for vacation and business trips.
- Coordinated comprehensive travel arrangements, including flights, hotels, and transportation services.
- Researched destinations to provide clients with updated information on attractions and activities.
- Developed customized itineraries based on client preferences and budgets.
- Managed client inquiries efficiently across multiple communication channels.
- Communicated with suppliers to negotiate rates and secure bookings.
- Educated clients on travel safety protocols and health regulations for destinations.
- Processed payments while maintaining confidentiality and ensuring compliance with company policies.
Education
Health Care First Aid, CPR, AED, Oxygen Administration, and WHMIS - Healthcare
Windsor
Windsor01.2013
Medical Office Administration - Honours - Student Leadership Award
ST. CLAIR COLLEGE
Windsor, ON01.2013
General Office Administration – Honours - Windsor, ON
ST. CLAIR COLLEGE
Windsor, ON01.2012
Law & Security Administration - Sault Ste Marie, ON
Sault College of Arts & Technology
Sault Ste Marie, ON01.1990
High School Diploma - Sault Ste. Marie, ON
SIR JAMES DUNN COLLEGIATE & VOCATIONAL SCHOOL
Sault Ste. Marie, ON01.1984
Skills
- Office Administration
- Typing 70 words per minute
- Receptionist tasks
- Multi-line phone handling
- Mail management
- Email management
- Interoffice communication
- Fax handling
- Task prioritization
- Patient assistance
- Visitor assistance
- Office equipment maintenance
- Supply ordering
- Advanced Microsoft Office skills
- Internet Explorer
- Windows
- Independent work
- Team collaboration
- Excellent communication skills
- Grammar skills
- Customer service
- Patient admission
- Patient discharge
- Patient movement
- Chart management
- Order entry
- Lab testing
- Consultation requests
- Diagnostic imaging requests
- Patient scheduling
- Medical record management
- Electronic health records
- HIPAA compliance
- Appointment coordination
- Customer relationship management
- Data entry
- Administrative support
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Critical thinking
- Vital signs monitoring
- Healthcare customer service
- HIPAA regulations
- Front desk reception
- Time management proficiency
- Visit followups
- Patient care coordination
- Medical office organization
- Medical terminology proficiency
- Appointment scheduling expertise
- Health information management
- Updating medical records
- Medical office administration
- Excellent communication
- Active listening
- Medical terminology
- Patient registration
- Multi-line telephone system operation
- Clear communication
References
Available upon request
Employment Skills
Type 70 words per minute, Receptionist tasks, including multi-line phone, mail, email, interoffice and fax, Maintain and prioritize daily tasks, assisting patients and visitors, and maintain office equipment and order supplies, Advanced Microsoft Office skills, Internet Explorer, and Windows, Able to work independently and as a team member, Excellent communication and grammar skills, 15+ years experience in fast-paced, deadline-driven, customer service environment, Able to admit, discharge, and move patients around the floor and the hospital, Am able to put charts together and break them down for health records, Enter orders, lab testing, consultation and diagnostic imaging requests
Accomplishments
- Student Leadership Award
References
References available upon request.
Timeline
Unit/Clinic Assistant
Sault Area Hospital
06.2019 - Current
Campaign Coordinator
Michele McCleave-Kennedy
05.2018 - 06.2018
Medical Office Administrator/Assistant
Dr R Cheung
12.2014 - 04.2016
Medical Transcriptionist/Speech Recognition Editor
MModal CanWest
06.2013 - 05.2016
Medical Transcriptionist – Internship
Windsor Regional Hospital
01.2013 - 12.2013
Travel Consultant
CAA SOUTH CENTRAL ONTARIO
07.2005 - 05.2011
Health Care First Aid, CPR, AED, Oxygen Administration, and WHMIS - Healthcare
Windsor
Medical Office Administration - Honours - Student Leadership Award
ST. CLAIR COLLEGE
General Office Administration – Honours - Windsor, ON
ST. CLAIR COLLEGE
Law & Security Administration - Sault Ste Marie, ON
Sault College of Arts & Technology
High School Diploma - Sault Ste. Marie, ON
SIR JAMES DUNN COLLEGIATE & VOCATIONAL SCHOOL
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