Mary Dyck
Saskatoon,SK
Summary
Accomplished Department Manager at Walmart, adept in retail management and customer service, significantly improved customer satisfaction through innovative process enhancements. Skilled in both team supervision and welding techniques, demonstrating a strong commitment to safety and efficiency. Expertise in loss prevention and warehouse operations, fostering a professional and productive work environment.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Department Manager
Walmart
01.2019 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Service Technician
Superior Safety Inc.
03.2002 - 05.2011
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Assembly Line Welder
Westeel
08.2001 - 04.2002
- Welded in flat, horizontal, vertical, and overhead positions.
- Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
- Demonstrated versatility in various welding methods including MIG, TIG, Stick, and Flux Core Welding techniques.
- Fabricated shop parts directly from blueprints.
Management
Esso
08.1996 - 02.2001
- Participated in internal audits of quality management system.
- Managed daily cash reconciliations accurately, ensuring proper accounting procedures were followed consistently.
- Conducted regular inspections of facilities to proactively identify potential hazards or repair needs.
- Ensured compliance with all relevant regulations by staying current on industry standards and implementing required changes promptly as needed.
- Maintained accurate financial records, enabling timely reporting and informed decisionmaking.
Education
High School Diploma -
Bedford Road Collegiate
Saskatoon, SK06.1990
Skills
- Customer Service
- Team Supervision
- Retail Management
- Coaching and Mentoring
- Loss Prevention
- Torch cutting
- Layout and Fitting
- Equipment Operation
- Warehouse Operations
- Heavy equipment operations
- OSHA Workplace Safety
Languages
English
Native or Bilingual
Certification
- CPR/AED Certification
- Forklift Certification
Timeline
Department Manager
Walmart
01.2019 - Current
Service Technician
Superior Safety Inc.
03.2002 - 05.2011
Assembly Line Welder
Westeel
08.2001 - 04.2002
Management
Esso
08.1996 - 02.2001
High School Diploma -
Bedford Road Collegiate
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