Mary Cosentino
Los Angeles,CA
Summary
Dynamic professional with a proven track record at Brahmin Leatherworks, excelling in customer service and relations. Recognized for achieving high call volume resolution and fostering team collaboration. Skilled in Salesforce and effective communication, driving customer satisfaction and contributing to service goals.
Overview
27
27
years of professional experience
Work History
Remote Customer Service Specialist
Brahmin Leatherworks
02.2022 - 06.2025
- Assisted customers inquiries with empathy and resolved issues effectively by listening to the clients needs via phone, email and chats.
- Contributed to a positive team environment by sharing insights and best practices, while mentoring new hires.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.
- Led the team in consistency closing cases and managing high call volume in a courteous manner.
- Supported team in achieving service goals through collaboration and persuasive communication to reach companys’ goals.
- Salesforce, Gorgeous, Shopify, Alworkx, Microsoft Word, Excel, and Outlook.
Regional Account Executive
Ty LLC
04.2015 - 06.2020
- Consistently achieved 45% annual territory growth.
- Led regional sales initiatives, enhancing market penetration and client engagement.
- Developed strategic account plans with innovative store displays to drive revenue growth, customer retention that was adapted nationwide.
- Streamlined account management processes, improving efficiency and client satisfaction.
California Area Sales Manager
GUND
05.2003 - 06.2012
- Road Warrior exceeding sales goals by 60% with brand real estate penetration of plush and specialty gits, and custom items.
- Pioneered innovative sales venues driving achievements to National Sales Awards.
- Led sales strategy execution to increase regional market share and enhance customer engagement.
Director of Specialty Accounts
Jakks Pacific Inc
07.2000 - 07.2001
- Designed, developed and implemented a baby and gift division.
- Recruited, hired and steered 300 independent sales reps to implement the new division nationwide.
- Created the first digital catalog for the division.
- Established performance metrics to assess project success and drive continuous improvement efforts.
Corporate Training Manager
Host Marriott Services - MSP International Airport
01.1998 - 05.2000
- Developed and implemented comprehensive training programs aligned with corporate objectives.
- Facilitated leadership workshops to enhance team performance and collaboration.
- Analyzed training needs through assessments and feedback to optimize learning initiatives.
Education
M.D. - Organizational Development And Training
University of Minnesota
Minneapolis, MNBachelor of Arts - Art And Interior Design
University of Wisconsin-Stout
MenomonieSkills
- Customer service
- Good communication skills
- Customer relations
- Call center experience
Timeline
Remote Customer Service Specialist
Brahmin Leatherworks
02.2022 - 06.2025
Regional Account Executive
Ty LLC
04.2015 - 06.2020
California Area Sales Manager
GUND
05.2003 - 06.2012
Director of Specialty Accounts
Jakks Pacific Inc
07.2000 - 07.2001
Corporate Training Manager
Host Marriott Services - MSP International Airport
01.1998 - 05.2000
M.D. - Organizational Development And Training
University of Minnesota
Bachelor of Arts - Art And Interior Design
University of Wisconsin-Stout
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