Mary Comfort
St. Catharines,Canada
Summary
Dynamic Account Manager with proven success in customer service and sales. Expertise in training and proposal writing, driving tailored strategies that enhance client engagement and satisfaction.
Overview
26
26
years of professional experience
Work History
Account Manager
VOX International
02.2025 - Current
- Develop tailored strategies to meet client needs and expectations.
Owner/Operator
Comfort Kitchen Catering
02.2015 - 08.2024
- Cultivated long-term relationships with customers by delivering exceptional service and innovative menus tailored to customer needs and goals.
Co-Owner/Operator
Dream Adventures
02.2018 - 05.2023
- Formulated marketing strategies to enhance visibility of Dream Adventures, orchestrated group travel packages and solo tours
Group & Special Travel Project Manager
CAA Niagara
02.2014 - 02.2016
- Developed group and special interest travel programs, maintained project plans, timelines, and budgets.
Manager, Group & Incentives Sales
CAA Travel Atlantic
02.2009 - 11.2013
- Established department to enhance group operations and program effectiveness.
- Planned and executed group programs to achieve organizational objectives.
- Trained agents to improve performance and service delivery.
- Conducted public presentations to promote initiatives and engage stakeholders.
Director, Product Development & Sales
Maritime Travel
04.1999 - 02.2009
- Served as public spokesperson at industry events, enhancing organizational visibility.
- Planned and executed programs for training 300 travel agents on new initiatives.
Education
Bachelor of Management -
Athabasca University
01.2013
Travel and Tourism -
Niagara College
01.1993
Skills
- Event management and program development
- Corporate presentations and proposal writing
- Contract management and negotiation
- Training and team management
- Customer service and sales
- Supplier relationship management
- Travel industry expertise
- Trade show participation and sales missions
Timeline
Account Manager
VOX International
02.2025 - Current
Co-Owner/Operator
Dream Adventures
02.2018 - 05.2023
Owner/Operator
Comfort Kitchen Catering
02.2015 - 08.2024
Group & Special Travel Project Manager
CAA Niagara
02.2014 - 02.2016
Manager, Group & Incentives Sales
CAA Travel Atlantic
02.2009 - 11.2013
Director, Product Development & Sales
Maritime Travel
04.1999 - 02.2009
Bachelor of Management -
Athabasca University
Travel and Tourism -
Niagara College
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