Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
Mary Chwyl

Mary Chwyl

Edmonton,AB

Summary

Efficient Shipper known for high productivity and ability to complete tasks swiftly while maintaining accuracy. Possess specialized skills in inventory management, logistics coordination, and shipment scheduling. Excel in time management, problem-solving, and teamwork, ensuring seamless operations and customer satisfaction.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Full Shopper

InstaCart
Edmonton, Alberta
04.2024 - 07.2024
  • Provided excellent customer service by greeting customers warmly and responding to inquiries quickly.
  • Operated point-of-sale systems efficiently, including cash registers, scanners.
  • Assisted customers in selecting desired merchandise and provided product knowledge.
  • Processed payments and returns accurately and promptly.
  • Ensured compliance with safety protocols while handling large volumes of merchandise.
  • Maintained a clean, organized work area to ensure customer satisfaction.
  • Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
  • Followed application instructions closely and reviewed deliveries to minimize errors.
  • Completed pickup and shopping orders for customers within local area.
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers, and increasingly high tips.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.

Second Cook & Housekeeping

RCCC(Right Choice Camp & Catering)
Edmonton, Alberta
02.2022 - 07.2022
  • Prepared soups, sauces, gravies, salads, vegetables and other foods for service.
  • Followed safety procedures when handling hot surfaces or sharp objects.
  • Operated various kitchen equipment including ovens, grills, fryers and blenders.
  • Conducted quality control inspections on prepared food items prior to serving.
  • Assisted Head Chef in planning, preparing and cooking meals for up to 200 guests.
  • Ensured all food items were stored properly and labeled correctly.
  • Checked temperature of cooked foods using thermometers.
  • Maintained cleanliness of work area and equipment according to health regulations.
  • Inspected all assigned rooms upon completion of cleaning duties.
  • Reported any maintenance issues or damage found in the guest rooms to supervisor.
  • Organized storage areas for efficient access to materials and supplies.
  • Maintained cleaning cart with supplies, such as fresh linens and towels.
  • Assisted in laundry operations when needed by sorting linens and loading machines.
  • Stocked linen closets with appropriate supplies for housekeeping staff use.
  • Replaced dirty linens with clean items according to established standards of quality control.
  • Kept up-to-date records of items cleaned in each room.
  • Cleaned guest rooms, including vacuuming carpets and dusting furniture.
  • Checked rooms to ensure they met standards for cleanliness and tidiness.
  • Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
  • Replenished room amenities according to established guidelines.
  • Swept stairwells; vacuum hallways; cleaned public restrooms when necessary.
  • Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
  • Ensured compliance with health regulations regarding sanitation procedures.
  • Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.

Team Leader(Supervisor)

Hickory Farms
Edmonton, Alberta
11.2014 - 12.2017
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Created new strategies for improving customer service standards within the organization.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Streamlined workflow processes, reducing project completion times.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
  • Complied with company policies, objectives and communication goals.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Implemented quality control measures, significantly reducing error rates.
  • Responded to customer questions regarding products, prices and availability.

Slot Attendant, Host, Lotto & Coat Check

Northlands Casino & Race Track
Edmonton, Alberta
07.2012 - 11.2017
  • Teaching the customers how to read the horse racing program, and how to bet on the races.
  • Answering any questions the customers had about general horse racing.
  • Hosted small games for the customers during downtime and in between races.
  • Cleaned up spills around slots area in order to maintain a safe environment for patrons.
  • Stocked supplies such as tokens, coins, paper rolls, ensuring adequate inventory levels at all times.
  • Resolved disputes between patrons arising from misunderstandings over game rules or payouts.
  • Checked the validity of jackpots won by players and distributed prizes accordingly.
  • Verified the age of customers to ensure they were old enough to play slot machines.
  • Monitored customer behavior and notified security personnel if needed.
  • Greeted customers and provided them with information about the gaming machines.
  • Assisted customers in understanding how to use different types of gaming machines.
  • Responded quickly to customer inquiries regarding rules, regulations and payouts related to games.
  • Maintained a professional attitude with guests while providing excellent customer service.
  • Ensured that all players had valid identification before playing any game.
  • Dispensed funds for machine jackpots and change for player needs.
  • Responded promptly to jackpot alarm bells.
  • Balance daily financial records by reconciling transaction summaries.
  • Cleared coin jams and performed minor slot machine repairs.
  • Handled slot machine payouts and guest prize redemption to meet diverse guest needs.
  • Processed customer payments accurately and efficiently.
  • Assisted customers with inquiries and complaints in a professional manner.
  • Collaborated with team members to complete tasks efficiently and meet deadlines.
  • Entered data into computer systems accurately and efficiently.
  • Performed data entry tasks to update customer accounts records.
  • Answered customer inquiries via phone and email.
  • Greeted visitors in a friendly and professional manner while directing them appropriately.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Provided excellent customer service to ensure satisfaction.
  • Processed customer orders promptly and accurately.
  • Operated cash register to process cash, check, and credit card transactions.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Communicated with customers and employees to answer questions or explain information.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.

Receptionist (CSR)

Con-way Transport
EDMPMTON, Alberta
09.2012 - 09.2013
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Prepared welcome packages for new hires.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Scheduled appointments for clients, customers, and other visitors.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Greeted visitors and provided them with assistance.
  • Responded to inquiries from internal staff members regarding office operations.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled and confirmed appointments and meetings for management team.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.
  • Managed inventory of office supplies and placed orders to ensure adequate stock levels.
  • Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
  • Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.

Head Shipper Receiver

Giant Tiger
Edmonton, Alberta
06.2007 - 02.2010
  • Utilized computer software programs such as Microsoft Office Suite to create reports relating to shipping activities.
  • Coordinated with warehouse staff regarding inventory levels and product availability for shipment orders.
  • Transported items safely from storage locations to designated areas using forklift equipment or pallet jacks when necessary.
  • Assisted customers in resolving discrepancies between their orders and delivered products.
  • Inspected packages for damage or defects and recorded information on the shipment paperwork.
  • Developed relationships with vendors to secure competitive pricing on shipping materials and services.
  • Received and checked incoming shipments to ensure accuracy of the order.
  • Scheduled pickups with carriers to ensure timely delivery of goods.
  • Organized warehouse space to maximize efficiency when receiving, storing and organizing products for shipment.
  • Generated labels for shipping containers according to company standards.
  • Packaged items securely using appropriate materials such as bubble wrap, foam, paper and tape.
  • Organized inventory and coordinated movement between receiving, storage and shipping to facilitate operations.
  • Supervised pickup and delivery schedule to monitor business and maintain accuracy rate.
  • Organized storage areas to maximize movement and minimize labor.
  • Tagged and stored product inventory in correct areas and locations.
  • Investigated inventory discrepancies to maintain recordkeeping validity.
  • Organized deliveries by sorting and stocking receivables
  • Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
  • Developed promotional strategies to increase sales of featured products.
  • Maintained a clean and organized work environment at all times.
  • Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
  • Assisted customers with locating desired items within store locations.
  • Coordinated promotional events such as special sales or clearance items.
  • Analyzed inventory levels and made adjustments accordingly for maximum profitability.
  • Monitored competitor activities in order to stay ahead of the competition.
  • Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
  • Established processes for tracking damaged goods returns from retail outlets.
  • Set up attractive window displays that encouraged customers to enter the store.
  • Performed regular price checks on select items throughout the store location.
  • Conducted regular inventory checks to maintain accurate stock levels.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Answered customer inquiries regarding store policies and procedures.
  • Performed other duties as assigned by management.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Resolved customer complaints professionally in accordance with company policy.
  • Ensured compliance with all safety regulations within the store environment.
  • Issued receipts, refunds, credits or change due to customers.
  • Followed company security procedures for handling large sums of money.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Stocked shelves with merchandise when needed.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Collected payments and provided accurate change.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Processed sales transactions to prevent long customer wait times.

Education

BBA - Business Management & Marketing

Martech Business & Marketing Collage
Edmonton, AB
10-2000

High School Diploma -

Archbishop O'Leary
Edmonton, AB
06-1994

Skills

  • Shipping coordination
  • Product Packaging
  • Barcode scanning
  • Stock Rotation
  • Safety protocol
  • Hazardous Materials Handling
  • Logistics Planning
  • Self-Motivated and Independent
  • Invoice reconciliation
  • Attention to Detail
  • Safety Procedures
  • Teamwork and Cooperation
  • Effective Communication
  • Shipping and receiving
  • Heavy Lifting

Certification

  • Environmental Awareness. Present. Cold Weather, Hot Weather, Storms & Lightening.
  • Drug & Alcohol Awareness. March 2022-March 2025.
  • WHMIS 2015. October 2022-October 2023.
  • HSEQ(Health Safety Environment & Quality) October 2022 to Present.
  • H2S AWARE October 2022 - Present.
  • Minor Spill Response October 2022- Present.
  • Gas Hazard & Monitoring/Health & Wellness/directing Vehicles. October - Present.
  • WorkPlace Violence, Harassment & Bullying. October - Present.
  • Covid -19 Awareness/Training October - Present.

Accomplishments

  • Graduated in Business Management and Marketing diploma Program. January 2000-October 2000. Matech Collage. Edmonton Alberta.
  • Nominated for the "Best Outstanding Customer Service" September 2016

Timeline

Full Shopper

InstaCart
04.2024 - 07.2024

Second Cook & Housekeeping

RCCC(Right Choice Camp & Catering)
02.2022 - 07.2022

Team Leader(Supervisor)

Hickory Farms
11.2014 - 12.2017

Receptionist (CSR)

Con-way Transport
09.2012 - 09.2013

Slot Attendant, Host, Lotto & Coat Check

Northlands Casino & Race Track
07.2012 - 11.2017

Head Shipper Receiver

Giant Tiger
06.2007 - 02.2010

BBA - Business Management & Marketing

Martech Business & Marketing Collage

High School Diploma -

Archbishop O'Leary

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Mary Chwyl