Mary Chen

Kanata,ON

Summary

Responsible front desk receptionist with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.

Overview

years of professional experience

Work History

Front Desk Receptionist/Lead Hostess

Baton Rouge

10.2021 - 07.2023

Cultivated positive guest relations by managing information and orchestrating speedy seating.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Used internal software to process reservations, check-ins and check-outs.

Education

Bachelor of Arts - Political Science & Economcis

University of Toronto

Toronto, ON

06.2027

High School Diploma -

All Saints Catholic High School

Kanata, ON

06.2023

Skills

Document Organization
Reading Comprehension
Research and Analysis
Microsoft Excel
Filing Systems
Write Technical Reports
Documentation Skills

Fiction Writing
Write Speeches
Project Proposals
Editing Proficiency
Issue Research
Email Communication

Languages

English

Native or Bilingual

Chinese (Mandarin)

Full Professional

French

Limited Working

Japanese

Elementary

Academic and Research Based Essays

https://drive.google.com/drive/folders/1Y5Fa-0YuwPjTaarGTB51kMO94OXkZry0?usp=sharing

A linked portfolio/folder of some examples of academic/research essays written in the past by me.

Timeline