Mary Butler
Winnipeg,Canada
Summary
Results-driven Retail Store Manager with a strong focus on loss prevention, compliance auditing, and exceptional communication skills. Proven ability to optimize store operations and enhance customer service.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Retail Store Manager
Manitoba Liquor and Lotteries
Winnipeg, Manitoba
05.2019 - Current
- Managed daily store operations and ensured compliance with company policies.
- Supervised staff training and development to enhance customer service skills.
- Implemented inventory control measures to maintain adequate stock levels.
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
- Performed regular audits to ensure compliance with company standards.
- Monitored employee performance and identified performance gaps for corrective action.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Established store tactics and strategies to achieve operational performance and sales goals.
Assistant Store Manager
Manitoba Liquor and Lotteries
Winnipeg, Manitoba
09.2010 - 05.2019
- Supervised daily store operations to ensure compliance with company policies.
- Managed staff schedules and delegated tasks to optimize workflow efficiency.
- Trained new employees on customer service and product knowledge standards.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Mitigated business risks by working closely with staff members and assessing performance.
Customer Service Representative
Manitoba Liquor and Lotteries
Winnipeg, Manitoba
11.2009 - 09.2010
- Provided exceptional customer service in a fast-paced retail environment.
- Assisted customers with product selection and order placement.
- Resolved customer inquiries and complaints effectively and promptly.
- Trained new staff on customer service protocols and store policies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Identified opportunities for upselling additional products or services based on customer needs.
Education
Justice And Public Safety
Red River Polytechnic Collage
Winnipeg, MB 04.2024 - 01.2026
Applied Management CAM
University of Manitoba
Winnipeg, MB 04.2014 - 06.2015
Health Care Aide
Red River Collage
Winnipeg, MB 01.2004 - 06.2004
Skills
- Loss prevention
- Excellent communication
- Compliance auditing
- Incident reporting
- Profit and loss management
- Decision-making
- Problem-solving
- Shrinkage control
Timeline
Justice And Public Safety
Red River Polytechnic Collage
04.2024 - 01.2026
Retail Store Manager
Manitoba Liquor and Lotteries
05.2019 - Current
Applied Management CAM
University of Manitoba
04.2014 - 06.2015
Assistant Store Manager
Manitoba Liquor and Lotteries
09.2010 - 05.2019
Customer Service Representative
Manitoba Liquor and Lotteries
11.2009 - 09.2010
Health Care Aide
Red River Collage
01.2004 - 06.2004