Mary Brewer
Fredericton,NB
Summary
Dynamic Operations Administrator at TINY BUBBLES ELC OF EXCELLENCE with a proven track record in enhancing team productivity and customer engagement. Skilled in staff training and document management, I successfully streamlined processes, resulting in improved operational efficiency and employee satisfaction. Committed to fostering positive relationships and driving organizational success.
Operations professional with proven track record in streamlining processes and enhancing overall efficiency. Known for strong focus on team collaboration and achieving results. Reliable and adaptable, displaying key skills such as project management and process optimization.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Operations Administrator
TINY BUBBLES ELC OF EXCELLENCE
12.2014 - 09.2025
- Contributed to team meetings, providing insights on process improvements and task management.
- Provided support in onboarding new employees, facilitating smooth transitions into roles.
- Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
- Maintained accurate records related to financial transactions or personnel information ensuring confidentiality at all times.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Streamlined operations by implementing efficient processes and procedures for administrative tasks.
- Motivated and trained employees to maximize team productivity.
- My team and I had a waiting list 2 years ahead for demand.
Store Manager
Olga Moda Boutique
10.2009 - 03.2011
- Led daily store operations, ensuring optimal product presentation and customer satisfaction.
- Trained and mentored staff on sales techniques and customer engagement strategies.
- Implemented inventory management systems to streamline stock control processes.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Resolved customer complaints effectively, enhancing overall shopping experience and loyalty.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Collaborated with regional leadership to align store goals with corporate objectives.
- Developed promotional campaigns that increased foot traffic and enhanced brand visibility.
- Assisted with hiring, training and mentoring new staff members.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Enrollment Officer
Meritus University
01.2008 - 08.2009
- Managed enrollment processes, ensuring compliance with regulatory standards and institutional policies.
- Developed strategies to enhance student outreach and engagement initiatives, increasing enrollment rates.
- Coordinated application review processes, facilitating timely decisions for prospective students.
- Analyzed enrollment data to identify trends, informing strategic planning and recruitment efforts.
- Collaborated with academic departments to align enrollment goals with program offerings and marketing strategies.
- Maintained detailed and accurate records between multiple databases and programs.
- Investigated issues and created solutions for new customers.
- Conducted financial screening and documentation gathering for clients to determine qualification for payment programs.
- Conducted comprehensive review of financial aid applications, ensuring timely disbursement of funds to eligible students.
Territory Manager - Sales and Service
Homeocan Inc.
08.2005 - 12.2007
- Led territory sales strategy, driving revenue growth through targeted client engagement and relationship building.
- Developed and executed strategic account plans, ensuring alignment with company goals and client needs.
- Mentored sales team members, enhancing product knowledge and improving service delivery across the region.
- Analyzed market trends, adjusting tactics to capitalize on opportunities and mitigate competitive threats.
- Collaborated with cross-functional teams to optimize service processes, improving overall customer satisfaction ratings.
- Developed comprehensive account plans for high-priority clients, leading to improved retention rates and long-term partnerships.
- Managed a diverse portfolio of accounts across multiple industries, demonstrating adaptability in tailoring sales approaches to meet unique client requirements.
- Collaborated with marketing team to develop targeted promotional campaigns for specific products and regions.
- Negotiated favorable pricing terms with suppliers, resulting in increased profit margins for the company.
- Established a consistent follow-up system that ensured timely communication with clients after initial interactions.
- Exceeded quarterly sales targets consistently by utilizing strong negotiation skills to close deals effectively.
Education
No Degree - ECE
NBCC
Fredericton, NB04-2017
Bachelor of Arts - Applied Psychology
ST THOMAS UNIVERSITY
Fredericton, NB05-1994
Skills
- Verbal and written communication
- Customer engagement
- Customer support
- Staff training
- Policy enforcement
- Document management
- Staff support
- Inventory oversight
- Meeting coordination
- Management
- Incident reporting
- Quality assurance
- Performance monitoring
- Employee development
- Marketing
- Human resources
Languages
English
Native or Bilingual
Certification
- Certified Early Childhood Educator
- CPR/AED
- Criminal Record /Vulnerable Sector clearance
- SD clearance
- Pedagogical Leadership
- 14 years Professional Development
Timeline
Operations Administrator
TINY BUBBLES ELC OF EXCELLENCE
12.2014 - 09.2025
Store Manager
Olga Moda Boutique
10.2009 - 03.2011
Enrollment Officer
Meritus University
01.2008 - 08.2009
Territory Manager - Sales and Service
Homeocan Inc.
08.2005 - 12.2007
No Degree - ECE
NBCC
Bachelor of Arts - Applied Psychology
ST THOMAS UNIVERSITY