Mary Boamah
Summary
I am a motivated person with comprehensive knowledge of social justice issues and systems affecting marginalized communities. I am passionate about developing and facilitating programs to support communities in need. I advocate for clients who need change and for communities in need.
Overview
6
6
years of professional experience
Work History
Case Worker
Ontario Works
07.2022 - 03.2023
- Reviewed priority files prompted by provincial databases to ensure clients are in receipt of correct OW assistance
- Maintained client information in databases
- Reviewed system-calculated eligibility to ensure accuracy and reviews computer-generated reports
- Performed manual calculations as required
- Analysed third party reports against client activity in databases to calculate eligibility
- Calculated and documented changes on active and closed files
- Authorised pay adjustments and updates to the database to fix overpayments and arrears
- Notified clients regarding outcomes, response to inquiries, and advises regarding appeal processes
- Maintains electronic and hard copy client files
- Determined clients’ initial and ongoing financial eligibility and ineligibility based on established legislation and criteria, and notified clients regarding the same
- Informed clients regarding documentation requirements, next steps, and answers questions regarding eligibility
- Used the quality of life framework to facilitate clients to develop individual employment plans and outcome plans to assist in accessing needed resources and meeting Ontario Works (OW) requirements
- Informed clients in employment planning, and explained career planning, customised training, and job search strategies to clients with varying levels of understanding and barriers to employment
- Assessed client needs, skills, and barriers to employment and initiates and supports clients through referrals to internal and local community supports
- Supported clients to follow through on participation and education requirement
- Verified information through third parties; and imposes sanctions for non-compliance.
Educational Assistant
Laurelwood Public School
01.2022 - 06.2022
- Provided extra help to students with a range of disabilities and learning differences, including ADD, ADHD, autism spectrum disorders, dyslexia, cerebral palsy and Global speech disorder
- Led educational games and group activities
- Developed trust and rapport with children, providing assistance to teachers and engaging students in learning activities and positive behaviours to optimise their understanding of lessons
- Aided students in reaching cognitive and development milestones, ranging from language acquisition and social skills progress
- Coordinating with the teacher on all assignments and activities that are planned to promote a healthy instructional environment
- De-escalating arguments between students and proving a solution .
Mental Health Worker
Monica Place
06.2020 - 12.2021
- Used evidence-based practice in the assessment, care planning, interventions and evaluation of patient mental health and wellbeing
- Utilized a variety of resources such as patient interviews, support person(s), electronic medical records, and data, supports to obtain information about medical, , social and environmental history affecting mental health and wellbeing
- Participated, along with family physicians in early detection of emerging patient emotional and behavioural disorders and assisted with short term, goal- based clinical treatment
- Provided short-term individual counseling and group therapy for mood disorders, anxiety disorders, stress and trauma,- related disorders, sleep-wake disorders, substance use disorders, concurrent disorders, and personality disorders
- Connected patients to internal and external programs and services as required
- Advocated for patients to receive necessary supports to promote wellness such as food, housing, transport, and financial support
- Participated in multi-disciplinary case conferences and provide consultation and education to support other health care service providers
- Provided regular, timely communication to the patient’s family physician regarding patient status and progress through documentation of relevant clinical information, referral correspondence, patient interaction and patient care plans
- Developed positive working relationships and partnerships with other healthcare professionals and community agencies
- Collected and maintain data for individual client progress evaluation and program evaluation
- Followed applicable legislation (e.g., Mental Health Act, Child Welfare Act, Health Information Act).
Social Service Worker
Pioneer Youth Services
01.2020 - 05.2020
- Helped provide coping mechanisms to youth dealing with psychosis
- Facilitated a support group for youth dealing with autism
- Provided one on one support to youth dealing with trauma
- Provided a safe, predictable, and therapeutic environment for the children and youth in the residential home
- Attended facility safety and security, cleanliness as per relevant policy and procedure
- Provided telephone crisis support to caregivers as per individual plans
- Handled, dispensed and administered medication according to agency and program policy and procedures
- Maintained clinical records, assessments and reports according to agency and program policy and procedures
- Planned, developed and implemented individual and group therapeutic programming
- Ensured the basic needs of the children and youth in the residential program are met
- Adhered to all expectations as outlined in the Ministry of Children and Youth services ( MCYS) children residence licensing requirements and agency policy and procedure.
Social Service Worker Student
Langs Community Centre
09.2019 - 03.2020
- Maintained contact with other social service agencies and health care providers involved with clients to provide information and obtain feedback on client's overall progress
- Implemented and organised the delivery of specific services within the community
- Participated in the selection and admission of clients to appropriate programs
- Helped clients find the community services they need, such as legal help, medical attention, financial assistance, housing, employment, transportation, and more
- Made Referrals
Social Service Worker Student
Revera
03.2019 - 09.2019
- Supported individuals experiencing Dementia and Alzheimer's by creating a support group and focusing on individuals strengths
- Promoted physical and emotional wellbeing of residents’ at Revera
- Provided one on one counselling to residents at Revera
- Worked alongside the families of residents and provided the best support to residents’
- Gained knowledge of common geriatric health issues
- Helped with personal care such as bathing.
Customer Service / Cashier
KFC/ Taco Bell
10.2016 - 05.2019
- Quickly and efficiently packed food and drinks for customers
- Maintained and ensured sanitation of the facility
- Answered customer phone calls regarding complaints and issues by resolving the situation
- Dealing with customer complaints by offering complimentary products and alternative services
- Food handling
- Volunteer Experience
Child Care Provider
THEMUSEUM, Kitchener
01.2017 - 06.2018
- Supervised and cared for children between the ages of 4-12
- Coordinated activities and provided entertainment
- Prepared and organised light meals
Education
High School Diploma -
Forest Heights Collegiate Institute
Kitchener, ON06.2018
Ontario College Diploma - Social Service Worker
Conestoga College
Kitchener, ON04.2020
SafeTalk Suicide Alertness Training - CERTIFICATE
Conestoga College
12.2019
Skills
- Highlights of Qualifications
- Communications skills - strong oral and written communication
- Able to work with diverse populations and people of all ages
- Self-motivated, hardworking, reliable and dedicated
- Detail oriented with the ability to maintain high standards of work and ethics
- Able to work in a fast pace environment and handle pressure
- Self-disciplined, able to work independently
- Strong problem solving and analytical skills
- Microsoft Word, Microsoft Excel, Microsoft Publisher, Outlook and Google Suite
- Enhanced crisis management skills
- Enhanced interpersonal skills
Timeline
Case Worker
Ontario Works
07.2022 - 03.2023
Educational Assistant
Laurelwood Public School
01.2022 - 06.2022
Mental Health Worker
Monica Place
06.2020 - 12.2021
Social Service Worker
Pioneer Youth Services
01.2020 - 05.2020
Social Service Worker Student
Langs Community Centre
09.2019 - 03.2020
Social Service Worker Student
Revera
03.2019 - 09.2019
Child Care Provider
THEMUSEUM, Kitchener
01.2017 - 06.2018
Customer Service / Cashier
KFC/ Taco Bell
10.2016 - 05.2019
High School Diploma -
Forest Heights Collegiate Institute
Ontario College Diploma - Social Service Worker
Conestoga College
SafeTalk Suicide Alertness Training - CERTIFICATE
Conestoga College
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