Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Bill

Anaheim

Summary

Dynamic and dedicated professional with experience at US Foods, excelling in customer service and conflict resolution. Proven ability to enhance customer satisfaction while adhering to food safety standards. Strong multitasking skills and a commitment to teamwork, ensuring efficient operations in fast-paced environments. Adaptable and eager to learn, consistently exceeding performance expectations.

Overview

6
6
years of professional experience

Work History

Food Service Assistant 1 Sub

AUHSD
12.2024 - Current
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
  • Enhanced customer satisfaction by providing friendly and efficient service during meal times.
  • Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.
  • Prepared fresh, appetizing meals according to dietary guidelines and menu specifications.

Pre-loader

UPS
09.2024 - Current
  • Adhered to quality control standards by routinely inspecting packages for damage or discrepancies before loading.
  • Implemented time management techniques to balance competing priorities during fast-paced shifts.
  • Collaborated with team members to maintain a clean, organized workspace for efficient operations.
  • Maintained up-to-date knowledge of company policies, procedures, and industry best practices for optimal job performance.

Customer Service Representative

US Foods
10.2023 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Package Handler

Fed Ex Ground
07.2019 - 10.2023
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.

Education

High School Diploma -

Gilbert West High School
Buena Park, CA

Skills

  • POS system operation
  • Safe food handling
  • Cleaning and sanitation
  • Sanitation procedures
  • Basic cooking techniques
  • Food storage
  • Food preparation
  • Product scanners
  • Strong work ethic
  • Customer service
  • Cleaning and sanitizing
  • Food and safety standards
  • Multitasking
  • Team oriented
  • Positive attitude
  • Heavy lifting capacity
  • Fast-paced environment
  • Dishwashing and sanitization
  • Food handling standards
  • Heavy lifting
  • Team collaboration
  • Warehouse safety
  • Package unloading
  • Adaptable to change
  • Loading and unloading
  • Truck loading and unloading
  • Workplace cleanliness
  • Sorting packages
  • Label reading
  • Truck loading
  • Physical stamina
  • Package scanning
  • Package loading
  • Willing to learn
  • Attention to detail
  • Lifting and sorting
  • Physical strength and stamina

Timeline

Food Service Assistant 1 Sub

AUHSD
12.2024 - Current

Pre-loader

UPS
09.2024 - Current

Customer Service Representative

US Foods
10.2023 - 06.2024

Package Handler

Fed Ex Ground
07.2019 - 10.2023

High School Diploma -

Gilbert West High School

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Mary Bill